Options excédentaires

La réduction de franchise ou la franchise nulle, disponibles dans les succursales participantes, sont des couvertures facultatives qui réduisent davantage l'excès standard.

Veuillez cliquer ici pour obtenir plus de renseignements.

Avis accepte généralement les cartes de débit et les cartes de crédit Visa, MasterCard, American Express, Diners Club et Avis. Toutefois, certaines succursales peuvent ne pas accepter tous les types de cartes.

Au début de la location, Avis n'accepte pas les cartes prépayées ou les cartes à valeur stockée rechargeable, les cartes de voyage et les cartes EFTPOS. Avis n'accepte pas non plus les cartes présentées sur les téléphones et les montres et ne permet pas les modes de paiement sans contact comme payWave. Une carte de crédit physique ou de débit doit être présentée au début de la location. À la fin de la location, certaines succursales Avis accepteront une carte prépayée ou une carte à valeur stockée rechargeable comme mode de paiement final.

Remarque : Les locations payées au moyen d'une carte de crédit/débit valide seront assujetties à des frais de transaction de 1,29 % (incluant la TPS) au moment de la prise en charge.

Payer maintenant : Si les noms figurant sur la carte de crédit ne correspondent pas à la carte de crédit utilisée lors de la réservation, cela peut être considéré comme un changement non autorisé à votre réservation de Payer maintenant Vous devrez peut-être annuler et réserver à nouveau aux tarifs actuels (y compris les frais d’annulation raisonnables et applicables).

Avis Australie peut exiger d'un client louant un véhicule qu'il remplisse un formulaire de Conditions requises pour louer un véhicule et de fournir des pièces d’identité supplémentaires si c’est jugé nécessaire ou approprié ou conformément à la loi en vigueur. Veuillez consulter la Politique de Conditions requises pour louer un véhicule.

Voir la politique de carte de crédit ci-dessus.

Le conducteur doit (i) détenir un permis de conduire complet et valide (pas un permis d’apprenti, provisoire ou avec restrictions); (ii) avoir un permis de conduire international (PPI) ou une traduction officielle (si la licence n’est pas en alphabet romain); (iii) avoir détenu son permis pendant au moins 12 mois consécutifs immédiatement avant de signer le contrat de location.

Un permis de conduire international n’est pas un document autonome et il doit être transporté avec votre permis de conduire national valide pour qu’il soit valide.

Les permis de conduire électroniques (avec validation adéquate) sont acceptés pour toutes les locations Avis. Tous les permis électroniques doivent être vérifiés au moment de la location, selon les procédures de validation en vigueur. Les photos ou captures d’écran du permis ne sont pas acceptées.

Un permis électronique ne remplace pas le permis physique. Vous devriez toujours avoir votre permis physique en votre possession lorsque vous voyagez à l’extérieur des territoires ou États qui l’ont émis.

Veuillez vous reporter aux Modalités et conditions de la location

Tous les conducteurs additionnels doivent remplir les mêmes conditions d'âge et de permis de conduire que le locataire. Des frais quotidiens peuvent être facturés pour chaque Conducteur additionnel. Des surtaxes de jeune conducteur pourraient s’appliquer.

The minimum age to drive a vehicle with Avis is 21 years of age. All drivers must hold a current, full and valid drivers licence, that has been valid for a minimum of 12 consecutive months. A young driver surcharge may apply.

You may cancel your booking at any time by calling reservations or managing your booking online.

For Pay Now reservations, depending on when you cancel, you will be charged a cancellation or no-show fee.

• If you need to cancel at least 24 hours prior to your scheduled pick-up time, you will be refunded the pre-paid amount less a cancellation fee of up to $82.50 AUD.
• If you need to cancel within 24 hours prior to the scheduled pick-up time, you will be refunded the pre-paid amount less a cancellation fee of up to $165.00 AUD.
• If the value of the reservation is less than the cancellation fee, you will not be charged any further amount and will not be entitled to any refund.
• If you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, a no show fee of the entire prepaid amount will be forfeited.
• Amounts indicated above are inclusive of GST.

To help get you to your destination as easily as possible, we rent our vehicles with a full tank of fuel. We would appreciate if the vehicle was also returned with a full tank but understand that life sometimes gets in the way, so if you aren't able to fill up on return, a refuelling charge will be applicable. To ensure there are no surprises, that rate will be available at the time of collection. Alternatively, a pre-paid fuel option, which is available from select locations, can take the hassle out of finding a petrol station on your return.

• You may change your booking (whether a Pay Now or Pay at Location booking) any time before the day you are due to pick-up the vehicle by calling reservations or managing your booking online (if available). We will send you a revised booking confirmation email confirming your new booking details. For Pay Now reservations, the additional amount to be paid will be charged at time of rental pick up.
• For Pay Now reservations, if you return the vehicle before the original return date (early return), you will not be refunded any portion of your payment. This does not detract from your rights as a consumer under applicable consumer protection legislation, including the Australian Consumer Law.
• Modifying or returning your vehicle to a different location, changing the dates or the rental duration, will result in the reservation being recalculated at the new daily rates and any applicable one way fees or other charges may apply.

At the start of your rental, a hold will be placed on your credit/debit card for the total estimated rental charges plus an additional pre-authorisation. You must use an approved payment card that is in your name and has enough funds available.

Passenger Vehicles
Pay later reservations

• $0 for credit card payments 
• $200 for debit card payments
• $200 for all Signature Series vehicles only credit cards are accepted

Pay now reservations

• $200 for credit card payments 
• $200 for debit card payments
• $200 for all Signature Series vehicles only credit cards are accepted

Commercial Vehicles

• Up to $400 for credit or debit card payments. Please confirm with the pickup location

A pre-authorisation holds an amount of money in your account. Once a pre-authorisation has been held, you will not be able to use that money.

At the end of your rental, the final payment amount will be processed and if applicable, the unused portion of the pre-authorisation will be released. Depending on your bank, the money is usually released within 7-10 working days. Avis will not be held responsible for any overdraft fees.

The collection, use, disclosure and retention of your information, including your personal information, provided to us in connection with payment for our services and products, or participation in our programs, whether directly by you or on your behalf through a payment service, is subject our Privacy Notice located on our website or in the terms and conditions of the Rental Agreement and the Privacy Act 1988.

The vehicle rental price is calculated based on your requested start and end dates and times, the rental location(s) and the type of vehicle you request. Unless stated otherwise, the price also includes all costs you must pay, for example, administration fees, GST, Vehicle Registration Fee (VRF) and any location surcharges.

Avis Australia may require a customer renting a vehicle to complete a Rental Qualification Form and provide additional identification as it deems necessary or appropriate or in accordance with applicable law. For further information and to download the form please click here.  https://www.avis.com.au/en/rental-qualification-policy

Information for Danish citizens

Reservations made on non-Danish websites or car hire brokers are not valid for Danish citizens who are registered within the Danish national register (Folkeregister) due to the Danish registration fee laws. If you are a Danish citizen please book your car at www.avis.dk or contact Avis RerservationCentre in Denmark on phone +45 33 26 80 80 or e-mail reservation@avis.dk.

How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 19 years old and have held a full, valid driving licence for at least 12 months at the start of your rental.
A higher minimum age limit may apply to certain vehicles.

How do I know if there are minimum age restrictions on my rental?
When you book, you will be told if there are any minimum age restrictions for the vehicle you request. If you are not sure, please check your booking confirmation email or call the reservations team.

I am under 25, do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you are picking the vehicle up from, but you can expect it to be around 100 DKK, per day, for each driver.

If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Are there any maximum age restrictions?
No, so long as you hold a full, valid driving licence for at least 12 months. 

I am over 70, do I need to provide extra information or pay a senior driver surcharge?

No, so long as you hold a full, valid driving licence for at least 12 months.