Dq Location de voitures

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Dq (AL1)

Adresse :

Abdullah Bin Al Sahmy Street,
Riyadh, XX, Saudi Arabia

Téléphone :

580213406

Heures d'exploitation :

Sun - Thu 9:00 AM - 5:00 PM

Modalités et conditions

Politique concernant les conducteurs additionnels


Couvertures facultatives

Obligatoire L'assurance de responsabilité civile (ARC)/tiers couvre les préjudices corporels et le décès de tiers (personne à l'extérieur du véhicule Avis ), de même que les dommages à une propriété autre que le véhicule Avis et la propriété des locataires, conducteurs ou passagers. Détails disponibles au comptoir de location.

La souscription de l'assurance collision sans franchise (ACF) est facultative (assujettie aux taxes)
Le client assume une responsabilité pouvant aller jusqu'à 750 000 ARI si l'assurance collision sans franchise (ACF) n'est pas souscrite. Si l'ACF n'est pas souscrite, le dépôt/imputation à la carte de crédit totaliserai les frais de location estimés plus : le plein d'essence et les frais de carburant, le montant de responsabilité du client pour le véhicule, tout équipement spécial et tous les frais et surcharges applicables.  Si l'ACF est souscrite, la responsabilité du locataire est réduite à 500 ARI pour toutes les catégories de véhicules. 

La protection contre le vol (PV) n'est pas offerte.

Remarque : Si vous avez besoin d’une assurance complémentaire, vous pouvez vous la procurer localement pour réduire ou supprimer la franchise.  Renseignez-vous au comptoir de location Avis lorsque vous prendrez possession de votre voiture..

Les couvertures d'assurance globale sont toujours susceptibles de changer. Veuillez vérifier au moment de la location.


Politiques en matière de carte de crédit

Les succursales Avis acceptent les cartes de crédit Avis, MasterCard et Visa.
Aucune location payée en liquide n’est admise.
Une caution supplémentaire par carte de crédit sera appliquée. Consulter les protections facultatives si l'ACF n'est pas souscrite.
Remarque : Certains émetteurs de cartes de crédit offrent une couverture, sous réserve de certaines restrictions, à titre d’avantage pour avoir loué leur véhicule. Il est fortement recommandé au client de communiquer avec l'émetteur de la carte avant d'effectuer la location pour une protection particulière de la location prévue, la catégorie de voiture et les fins de la location. Toute renonciation doit être discutée directement à l'arrivée, en même temps que la location.


Politiques en matière de carte de débit

Les cartes de débit ne sont pas acceptées.


Drivers License

Requirement to bring a valid driving licence with you.


In Saudi Arabia, all drivers must bring their physical valid driving licence with them. The address on the driving licence must be their current address.

  • Saudi citizens and residents must present a valid Saudi driving licence and valid national identification or Iqama.
  • International visitors must present a valid passport, valid entry visa where required, their original national driving licence and an International Driving Permit where required.
  • The name on the driving licence, identification documents, payment card and booking must be consistent. Avis may refuse the rental if the documents cannot be verified or do not meet legal or operational requirements.




Minimum licence requirements 


All drivers must have held their licences for at least 6 months and must present the original licence when collecting the vehicle. 

If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as: 

  • previous driving licences; or
  • a letter from their driving licence authority stating that they have held it for this minimum period.

Valid form of identification 

You must present original, valid identification when collecting the vehicle:

• Saudi citizens: valid Saudi National ID.
• Saudi residents: valid Iqama.
• International visitors: valid passport and valid entry visa where required.

The name on the identification document must be consistent with the booking, driving licence and payment card.


Assurance individuelle accidents


Responsabilité civile et dommages matériels

Informations non disponibles à l'heure actuelle, veuillez vérifier au moment de la location.

L'assurance responsabilité civile est conforme aux lois sur les assurances du pays.  Le client peut demander des informations supplémentaires sur les avantages, les conditions et l'acceptation au moment de la location.

Remarque : Certains émetteurs de cartes de crédit offrent une couverture, sous réserve de certaines restrictions, à titre d’avantage pour avoir loué leur véhicule.  On conseille au client de communiquer avec l’émetteur de la carte avant la location.  Toute renonciation doit être mentionnée directement à l’arrivée, en même temps que la location.


Additional Driver Policy

Additional drivers must be approved and specified on the Rental Agreement Form. You must not let anyone else drive the vehicle.
All additional drivers must meet our age, driving licence and ID requirements (additional driver surcharges may also apply).
If we agree to additional drivers, any fees and surcharges will be stated on your Rental Agreement Form.
You will be responsible for all costs whether they're down to you or your additional drivers. It is your responsibility to make sure all additional drivers read the terms set out in the Rental Agreement carefully before they drive the vehicle.
A fee is charged for each additional driver allowed to drive the vehicle. The cost is SAR 10.00 per day without VAT, per driver.


Conditions applicables à l’âge

Dans cette succursale, l'âge minimal est de 25 ans pour toutes les catégories de voitures.


Cancellations/No Shows

The cancellation terms depend on whether the booking is prepaid or payable at the rental location. The applicable terms will be shown before the booking is confirmed.

Prepaid bookings

  • Cancellation 48 hours or more before the scheduled collection time: full refund, unless a clearly disclosed promotional condition states otherwise.
  • Cancellation less than 48 hours before the scheduled collection time: the refund will be reduced by the cancellation fee shown during booking and in the booking confirmation.
  • No-show: if the booking is not cancelled and the vehicle is not collected, the prepaid amount is non-refundable.
  • Bookings made within 48 hours of collection are subject to the late-cancellation terms shown at booking.

Pay-at-location bookings

Any cancellation or no-show charge for a pay-at-location booking will be shown in the booking confirmation. Where no charge is stated, the booking may be cancelled before collection without a rental charge, subject to any partner or promotional terms.
Where a payment has not been captured, any card authorisation will be released. The card provider controls when the released amount becomes available.


Fuel Policy

The vehicle will be supplied with a recorded fuel or battery level. Unless the renter has selected a different fuel product, the vehicle must be returned with the same fuel level. If it is returned with less fuel, Avis will charge for the missing fuel and any refuelling service fee stated in the booking confirmation or rental agreement.

Where a prepaid fuel option or another fuel arrangement is selected, the specific conditions shown during booking and in the rental agreement apply. For electric or plug-in hybrid vehicles, the charging level, charging cable requirements and electricity charges will be stated in the booking-specific conditions.

 


One Way Rentals

One-way rentals are available on selected routes within Saudi Arabia, subject to availability and prior confirmation. If a one-way rental is requested during booking, the applicable fee will be included in the quoted price or shown separately. If the vehicle is returned to a different location without prior approval, the current pay-at-location one-way charge may apply.

Rentals collected and returned within the same city area are not normally subject to an inter-city one-way fee. The confirmed booking price governs.

 


Other Important Information

Accidents, breakdowns and roadside assistance In the event of an accident, damage, theft or breakdown, the renter must stop safely, contact the relevant emergency or police service where required and notify Avis immediately using the contact details provided with the vehicle or rental agreement.
The renter must not admit liability or arrange repairs without Avis approval. The renter must provide the required police report, incident report and supporting information within the timeframe stated in the General Conditions. Failure to follow the required process may affect waiver or protection benefits.
Traffic fines, tolls and other charges The renter is responsible for traffic fines, parking charges, tolls and other penalties incurred during the rental period. Avis may provide the renter’s details to the relevant authority where legally permitted or required.
Where Avis pays, processes or administers a fine, toll or penalty, the amount and the applicable administration fee may be charged to the payment method provided for the rental. Avis will use the contact details held for the rental to notify the renter by email, SMS or another appropriate channel. The administration fee will be stated in the rental agreement, booking confirmation or applicable fee schedule.
Currency, taxes and charges All amounts are stated in Saudi Riyal (SAR), unless another currency is clearly shown. Charges are subject to value added tax at the rate required by Saudi Arabian law. The standard VAT rate is 15%.

Rates and fees may vary by vehicle group, location, rental period, product, partner arrangement or promotion. The applicable price and booking-specific charges will be shown before payment and in the booking confirmation or rental agreement.
Collecting and returning the vehicle The vehicle must be collected and returned at the location, date and time stated in the booking confirmation and rental agreement. Returning the vehicle to another location requires prior approval and may incur a one-way fee.
If the vehicle is returned late, additional rental charges and a late-return processing fee may apply under the General Conditions. If the renter expects to be late, they must contact Avis as soon as possible and request an extension. Extensions are subject to vehicle availability and may require a new pre-authorisation or rental agreement.
The renter must return the vehicle, keys, documents and optional equipment in the agreed condition. Final charges may include fuel, electricity, damage, loss, fines, tolls, additional mileage, late return, cleaning, one-way or administration fees where applicable.
Delivery, collection and late-arrival services Vehicle delivery and collection are available in selected service areas, subject to advance booking, operating hours and vehicle availability. Any service fee, minimum rental requirement or geographic restriction will be confirmed before the service is accepted.
Same-day delivery may be available where the request is received within the applicable booking cut-off time. Availability is not guaranteed until Avis confirms the service.
Late-arrival or meet-and-greet support is available at selected locations. The renter should provide accurate arrival and flight details and contact the rental location if delayed. Any after-hours or meet-and-greet charge will be disclosed before confirmation.
Contact Us For reservations, amendments, rental support or general enquiries within Saudi Arabia, call 920028281. 
For urgent assistance during a rental, use the roadside-assistance or branch contact details provided in the rental agreement, booking confirmation or vehicle documents.
Customers calling from outside Saudi Arabia should use the international or branch-specific number shown in their booking confirmation. Complaints should include the reservation or rental agreement number, renter name, rental location and a clear description of the issue so Avis can investigate.

 


Special Equipment

Car seats

Child seats and other approved optional equipment are available on request, subject to availability. Any rental charge, replacement charge or usage condition will be shown during booking or in the rental agreement. The renter remains responsible for checking that any child seat is appropriate and correctly fitted before travel 


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