Dommages

Quels produits réduisent le montant que je dois payer si le véhicule est endommagé pendant la location?
Si vous avez souscrit à l'assurance collision sans franchise (ACF) et que le véhicule, les clés, les accessoires ou les documents du véhicule sont endommagés, le montant que vous devez payer pour les dommages sera réduit à la franchise indiquée sur votre contrat de location, ce qui signifie que vous paierez les frais de réparation ou la franchise, le moins élevé des deux, pour chaque incident de dommage, plus des frais de traitement de 390,00 NOK. Si vous pouvez prouver que vous n'étiez pas de tout responsable des dommages ou que les dommages n'étaient pas dus à la négligence, nous vous rembourserons ces frais. Si vous pouvez prouver que les dommages étaient moins importants que nous avons indiqué, nous vous rembourserons la différence.

Combien coûte la franchise?
Cela est indiqué sur votre contrat de location et dans le courriel de confirmation de votre réservation aussi.

Comment souscrire à l'assurance collision sans franchise?
Dans la plupart des cas, l'assurance collision sans franchise est offerte avec le véhicule et incluse dans le tarif en standard. Si elle est incluse, ceci sera indiqué sur votre contrat de location et dans le courriel de confirmation de votre réservation. Si elle n'est pas incluse dans le tarif en standard, le prix dépend du véhicule que vous louez et de l'endroit où vous le louez. Vous pouvez vous attendre à payer entre 110,00 et 300,00 NOK par jour. L'assurance collision sans franchise en Norvège.
 
Y a-t-il un produit de réduction de la franchise disponible pour réduire encore plus ma franchise?
Oui. La super assurance collision sans franchise (SACF) est un produit de réduction de la franchise qui réduit la franchise à zéro. Le prix dépend du véhicule et de l’endroit où vous le louez, mais vous pouvez vous attendre à payer entre 172 et 207 NOK par jour.

Dois-je payer si le pare-brise est endommagé?
Oui.  Cependant, la protection pare-brise réduit le montant que vous devez payer si le pare-brise est endommagé à zéro.  Si vous souscrivez à la protection pare-brise, vous ne devez pas payer les frais d’administration.

Comment obtenir la protection pare-brise?
Si vous avez souscrit à la protection pare-brise, ceci sera indiqué sur votre contrat de location.  Le prix dépend du véhicule que vous louez et de l'endroit où vous le louez. Vous pouvez vous attendre à payer entre 25 et 50 NOK par jour.

Que se passe-t-il si les options que je loue sont endommagées?
Si les options sont endommagées, vous devez payer le coût du remplacement ou les coûts de réparation estimatifs en plus des frais de location.

Y a-t-il des moments où la franchise ne s'applique pas?
Oui. Le montant que vous payez ne sera pas réduit si les dommages sont imputables à :

• un dégât des eaux ou un incendie;
• la conduite du véhicule sans discernement;
• la conduite ou à l'utilisation du véhicule en rupture du contrat.

Pourquoi dois-je payer si je n'ai pas souscrit à l'assurance collision sans franchise?
Si le véhicule, les clés, les accessoires ou les documents du véhicule sont endommagés pendant la location, sauf si vous pouvez prouver que vous n'étiez pas de tout responsable des dommages, vous devez payer :

• le coût du remplacement ou les coûts de réparation estimatifs, le montant inférieur prévalant;
• la perte de jouissance;
• des frais d'administration.

Où puis-je trouver des renseignements sur les frais de dommages que j'ai payés?
Si nous constatons des dommages, nous vous facturons le montant que vous devez payer sur votre carte. Sauf si vous nous avez demandé de vous envoyer un reçu par la poste ou par courriel, vous trouverez des précisions sur ce paiement ici : http://www.avis.no/kontakt-oss/Kvittering.

Vol

Quels produits réduisent le montant que je dois payer en cas de perte ou de vol du véhicule pendant la location?
Si vous avez souscrit à la protection contre le vol (PV) et que le véhicule est volé, le montant que vous devez payer pour les dommages sera réduit à la franchise indiquée sur votre contrat de location, ce qui signifie que vous paierez les frais de réparation ou de remplacement ou la franchise, le montant inférieur prévalant.  Si vous pouvez prouver que vous n'étiez pas de tout responsable des dommages ou que les dommages n'étaient pas dus à la négligence, nous vous rembourserons ces frais.  Si vous pouvez prouver que les dommages étaient moins importants que nous avons indiqué, nous vous rembourserons la différence.

Combien coûte la franchise?
Cela est indiqué sur votre contrat de location et dans le courriel de confirmation de votre réservation aussi. Vous pouvez réduire la franchise encore plus en achetant un produit de réduction de la franchise.

Comment souscrire à la protection contre le vol?
Dans la plupart des cas et de règle générale, la protection contre le vol est offerte avec le véhicule et incluse dans le tarif en standard. Si elle est incluse, ceci sera indiqué sur votre contrat de location et dans le courriel de confirmation de votre réservation. Si elle n'est pas incluse dans le tarif en standard, le prix dépend du véhicule que vous louez et de l'endroit où vous le louez. Vous pouvez vous attendre à payer entre 30,00 et 70,00 NOK par jour. L'assurance collision sans franchise en Norvège.
 
Y a-t-il un produit de réduction de la franchise disponible pour réduire encore plus ma franchise?
Oui. La super protection contre le vol (SPV) est un produit de réduction de la franchise qui réduit la franchise à zéro. Le prix dépend du véhicule et de l’endroit où vous le louez, mais vous pouvez vous attendre à payer entre 73 et 88 NOK par jour.

Que se passe-t-il en cas de perte ou de vol des options que je loue?
En cas de perte ou de vol des options, vous devez payer le coût du remplacement en plus des frais de location.

Y a-t-il des moments où la franchise ne s'applique pas?
Oui. Le montant que vous payez ne sera pas réduit si la perte ou le vol a été causé :

• les clés sont laissées dans le véhicule;
• les clés sont perdues ou volées;
• Si le véhicule est utilisé en rupture du contrat.

Pourquoi dois-je payer si je ne souscris pas à la protection contre le vol (PV) ?
En cas de perte ou de vol du véhicule, des clés, des accessoires ou des documents du véhicule pendant la location, vous devez payer :

• le coût du remplacement.
• la perte de jouissance;

Si vous pouvez prouver que vous n'étiez pas responsable de tout du vol ou que le vol n'était pas dû à la négligence, nous vous rembourserons ces frais.

Où puis-je trouver des renseignements sur les frais de vol

What payment cards do you accept?
We accept:

• American Express (excluding American Express Travellers Cheque cards)
• Diners cards
• Visa credit cards
• Visa debit cards
• MasterCard credit cards
• MasterCard debit cards
• Avis-issued charge cards

We do not accept Visa Electron cards, Maestro cards, Cirrus cards, JCB cards, any pre-paid cards, even if they carry the Visa or MasterCard logo or any other cards not listed above.

We do not accept Digital Payment Cards.

Can I pay by cash?
No, regrettably, we are not able to accept cash.

What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at least 8 % per year above the base lending rate of Norges Bank from time to time.

Visa and MasterCard debit cards are accepted.

Do I need to bring my driving licence with me?
Yes.  All drivers must bring all parts of their valid driving licence with them, please note that digital driving licences are not accepted. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence for any of the following situations:

• The driving licence was issued in a non-European country
• The driving licence was issued in a non-Roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

We do not accept digital driving licenses.

Is there a minimum length I must have held my licence for?
Yes.  All drivers must have held their licences for at least 1 year.  If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as one of the following:

• Previous driving licences
• A letter from their driving licence authority stating that they have held it for this minimum period.

I have unspent convictions on my licence, can I drive?
Unfortunately, any driver will not be able to drive our vehicles if they have any unspent driving convictions for:

• careless, reckless or dangerous driving,
• driving or attempting to drive whilst under the influence of drink or drugs,
• using a vehicle uninsured against third party risks
• theft or unauthorised taking of a vehicle
• been disqualified or if they have two or more unspent convictions for offences not listed above

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

No Show/Cancellation: If you fail to rent and do not cancel your passenger car reservation there will be a fee of  NOK 750.
You must cancel your van reservation at least 7 days prior to the rental to avoid a fee of 50% of estimated rental charges. If you fail to cancel your van reservation we will charge the entire amount of estimated rental charges.

Outside Office Hours: A fee will apply for rentals outside office hours or when the location is closed. 
Airport locations require flight number and arrival time.

•   Up to midnight and after 6:00am: 320.00 NOK plus tax.
  • Sundays: 480.00 NOK plus tax.
  • Holidays: 750.00 NOK plus tax.
• Between Midnight and 6:00 a.m. fee: 640.00 NOK plus tax.
  • Sundays: 800.00 NOK plus tax.
  • Holidays: 920.00 NOK plus tax. 

Drivers License:
A valid driving license from the renter's country of residence must be presented in person at the time of rental
This license must have been held for at least one year prior to the rental pick-up date.
A local driving license must also be obtained at the time of vehicle pick up by drivers renting groups L and P (passenger van and truck).
Customer must contact the counter directly for the special requirements and reservations involving rental of groups L and P (passenger vans and truck).
Drivers should be prepared to pay for any required additional documentation at the time of issue.
All forms of documentation must be issued to the same person, in the same name, and presented together at the time of rental. 

How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 19 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.

How do I know if there are minimum age restrictions on my rental?
When you book, you will be told if there are any minimum age restrictions for the vehicle you request. If you are not sure, please check your booking confirmation email or call the reservations team.

I am under 25, do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you’re picking the vehicle up from, but you can expect it to be between 162,50 NOK and 195 NOK, per day, for each driver.

If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 31 days.

Are there any maximum age restrictions?
No, as long as you have held a full, valid driving licence for at least 1 year.

I am over 75, do I need to provide extra information or pay a senior driver surcharge?
No, as long as you have held a full, valid driving licence for at least 1 year.

Approximate total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats, winterization fee from 01Nov - 30Apr and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.

Estimated total is subject to change based upon exchange rates at the time of rental.

Should I bring the vehicle back with a full tank of fuel?
Yes.  The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up, usually a full tank, as shown on the factory-installed fuel gauge.  We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel, we will charge you.

Fuel Options

I plan to travel more than 300 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatevers left in the tank (even if it is virtually empty) so long as the engine still runs.

Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

I plan to travel less than 10 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt.

What are my options if I do not return the vehicle full and have not bought Fuel up Front?
Pay on Return will apply if you have driven more than 5 kilometres and:

• Do not buy Fuel Up Front
• Do not return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturers stated fuel tank capacity.

We charge a mark up of up to 20% of the fuel price, for Norway, at the end of the rental period in addition to a refuelling charge of 250 NOK. The price per litre will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

ID requirements

Do I need to bring proof of identification?
Yes, you must bring:

• the payment card that was used to make your booking.  For some vehicles, two payment cards in your name will be required.  One of these must be the payment card used to make your booking.
• photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification. 

You may also need to bring proof of where you live.  This could include a recent utility bill or bank statement.  If your driving licence shows your address, we will accept it as proof of your address.

Other requirements

Will I need to give a pre-authorisation?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account. 

What do I need to do to give a pre-authorisation?
You will need to give us a payment card in your own name that has enough money available on it. 

How much is the pre-authorisation?

The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + GBP 300 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the GBP 300 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product

The GBP 300 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don't return the vehicle with a full tank and you can't show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Depending on where you're renting, this cost could be up to 0.05 EUR per litre lower than the average fuel price at the start of your rental period as stated on this EU fuel index: However, you don't get a refund for any fuel you don't use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt. If you don't have time to fill up the tank, or can't show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.
How much is EZ Fuel?
Depending on where you¿re renting, you pay of fixed fee of between 14 EUR and 18 EUR.

What are my options if I don't return the vehicle full and haven't bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

• Don't buy Fuel Up Front
• Don't return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer's stated fuel tank capacity.We charge between 1,5 and three times the average fuel price at the end of the rental period for Netherlands ¿ as stated on this EU fuel price index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm The price per liter will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer's rental.

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.
How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 18 EUR and 22 EUR. If you want to pick up the vehicle in one country and drop it off in another country, ask our reservation team for the price.
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby seats, infant seats and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In the Netherlands, all children must normally use a child car seat until they are 135cm tall. Find out more: www.anwb.nl.

How much are your child seats?
The fee for renting a seat will depend on where you are renting but you can expect it to cost between 30 Euro and 78 Euro per rental.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 100 Euro and 300 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I'm not familiar with the area can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you are renting but you can expect it to cost between 16 Euro and 20 Euro a day. If you rent the vehicle for more than 12 days, you will only be charged for a maximum of 12 days and get to use the GPS for the duration of your rental, up to 30 days.
If the GPS is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 100 Euro and 300 Euroon top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside the Netherlands, you should check to see whether you can use our GPS as it will give you speed information.
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Mobile Wi-Fi devices. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with them. We will give you these terms and conditions at the rental location.
Please note: In many countries, including the Netherlands, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you are driving in.
How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi is 10.00 Euro a day.
If the mobile Wi-Fi device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost 123 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
If the sim card or any mobile Wi-Fi accessories are damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from 5 EUR to 15 EUR by equipment on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I'm intending to drive along toll roads do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I'm concerned about the road conditions, do you offer all-weather tyres?
We can supply all-weather tyres for a fee. This will depend on where you are renting but you can expect it to be between 25 Euro and 30 Euro a day. If you rent the vehicle for more than 13 days, you will only be charged for a maximum of 13 days and get to use the all-weather tyres for the duration of your rental, up to 30 days.
Please give us at least 72 hours notice if your rental does not automatically include all-weather tyres and you want to hire them.

I am going skiing, do you offer snow chains?
Yes, from some rental stations you can rent snow chains in case you want to drive to a country or region where this is required. The fee for snow chains depends on where you are renting but you can expect it to be between 30 Euro and 36 Euro per rental.
If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. This is likely to cost between 50 Euro and 200 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
We can not fit snow chains for you, and we can not arrange for them to be fitted. Not sure if you need snow chains? Please ask a member of our team.

I have brought my own skis with me, do you rent ski racks?
Yes, some rental locations offer ski racks and ski boxes. You can expect to pay between 12 Euro and 30 Euro a day to rent a Ski Rack or Ski Box from us.
Ski racks can't be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay.
Please give us at least 72 hours notice if you want to hire a ski rack. 
I've left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I'm moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I'm moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I've left my USB charger behind, do you sell them?
Yes, you can buy a USB Charger for 10 Euro, but they are only available from selected rental locations.
I've left my mobile charger behind, do you sell them?
Yes, you can buy a Mobile Charger for 10 Euro with universal wall plug dual USB port and retractable iPhone 4 adaptor, but they are only available from selected rental locations.
I want to charge my device in the car, do you sell car chargers?
Yes, you can buy a Universal Car Charger for 10 Euro, but they are only available from selected rental locations.
I've left my iPhone 5 cable behind, do you sell them?
Yes, you can buy an iPhone 5 cable for 10 Euro, but they are only available from selected rental locations.

What countries am I allowed to take the vehicle to?

The vehicle can be taken cross border, free of charge, only with a written permission issued by Avis, to the following countries: Belgium, France, Germany, Italy, Andorra, Denmark, Finland, Ireland, Luxembourg, Norway, Portugal, Austria, Spain (with the exception of Cuetta), The United Kingdom, Sweden or Switzerland.
Please note this is cross border only, the vehicle must return to the Netherlands.
The vehicle is equipped in accordance to the Dutch law, when taking the vehicle outside the Netherlands, the renter is must ensure that the vehicle meets the legal requirements of the concerning country.

Can I buy a product to allow me to drive in other countries?
No, regrettably we do not offer any products which enable you to drive in other countries.

What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the following countries:

• Most Central European countries when approved by station

You are not allowed to use the vehicle in the Eastern Bloc countries.

Can I buy a product to allow me to drive in other countries?
Yes, if you are planning to drive across borders from Norway, Sweden, Denmark and Finland, you will be charged a Travel Europe Fee of 300 NOK per day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 31 days.