Dommages

Quels produits réduisent le montant que je dois payer si le véhicule est endommagé pendant la location?
Si vous avez souscrit à l'assurance collision sans franchise (ACF) et que le véhicule, les clés, les accessoires ou les documents du véhicule sont endommagés, le montant que vous devez payer pour les dommages sera réduit à la franchise indiquée sur votre contrat de location, ce qui signifie que vous paierez les frais de réparation ou de remplacement plus des frais de gestion de sinistre de 54,70 EUR (TVA et surtaxes d'aéroport incluses) ou la franchise, le montant inférieur prévalant.

Il est convenu que l’assurance pour dommages collision sans égard à la responsabilité (CDW) sera appliquée à tous les dommages trouvés sur le véhicule qui sont clairement identifiés à l'enregistrement et qui ne sont pas liés à d'autres dommages préexistants. En cas de dommages multiples liés au même événement, la responsabilité du client sera limitée au montant indiqué dans le contrat de location.

Si vous pouvez prouver que les dommages étaient moins importants que nous avons indiqué, nous vous rembourserons la différence.

La couverture du pare-brise et des fenêtres, ainsi que les pneus, est exclue.
Toute limitation ou exclusion de responsabilité (ACF) n’est pas en vigueur et expire dans tous les cas pour les dommages causés volontairement ou par négligence, ainsi que pour les dommages à l’intérieur du véhicule, pour les dommages causés au toit (causés par un manque d’évaluation de la hauteur du véhicule et des objets saillants ou dépassant le toit), pour les dommages causés au kit d’embrayage, pour les dommages causés par un surrégime du moteur, pour les dommages ou le vol de pneus et/ou de jantes, pour les dommages causés au soubassement.

Combien coûte la franchise?
Cela est indiqué sur votre contrat de location et dans le courriel de confirmation de votre réservation aussi, taxes et surtaxes en sus. Vous pouvez réduire la franchise encore plus en achetant un produit de réduction de la franchise. Cela réduit également les frais d’administration.

Comment souscrire à l'assurance collision sans franchise?
Dans la plupart des cas, l'assurance collision sans franchise est offerte avec le véhicule en standard. Si elle est incluse, ceci sera indiqué sur votre contrat de location et dans le courriel de confirmation de votre réservation. Si elle n'est pas incluse, le prix dépend du véhicule que vous louez et de l'endroit où vous le louez. Vous pouvez vous attendre à payer entre 17,64 EUR (TVA incluse) et 26,07 EUR (TVA et surtaxes d'aéroport incluses). Si vous louez le véhicule pour plus de 15 jours, vous ne serez facturé que pour un maximum de 15 jours et vous obtiendrez la protection pour la durée de votre location, jusqu’à un maximum de 30 jours.

Y a-t-il un produit de réduction de la franchise disponible pour réduire encore plus ma franchise?
Oui. La super assurance collision sans franchise (SACF) est un produit de réduction de la franchise qui réduit la franchise à zéro. Le prix dépend du véhicule et de la succursale, mais vous pouvez vous attendre à payer entre 23,01 EUR (TVA incluse) et 30,19 EUR (TVA et surtaxes d’aéroport/ville incluses) par jour. Si vous louez le véhicule pour plus de 15 jours, vous ne serez facturé que pour un maximum de 15 jours et vous obtiendrez la protection pour la durée de votre location, jusqu'à un maximum de 30 jours.

Dois-je payer si le pare-brise ou une autre fenêtre est endommagé?
Oui. Cependant, la protection pare-brise réduit le montant que vous devez payer si le pare-brise est endommagé à zéro. Si vous souscrivez à la protection pare-brise, vous ne devez pas payer les frais d’administration.

Comment obtenir la protection pare-brise?
Si vous avez souscrit à la protection pare-brise, ceci sera indiqué sur votre contrat de location. Le prix dépend du véhicule que vous louez et de l'endroit où vous le louez. Vous pouvez vous attendre à payer entre 5,16 EUR (TVA incluse) et 8,13 EUR (TVA et surtaxes d’aéroport/ville incluses) par jour. Si vous louez le véhicule pour plus de 15 jours, vous ne serez facturé que pour un maximum de 15 jours et vous obtiendrez la protection pour la durée de votre location, jusqu'à un maximum de 30 jours.

Que se passe-t-il si les options que je loue sont endommagées?
Si les options sont endommagées, vous devez payer le coût du remplacement ou les coûts de réparation estimatifs en plus des frais de location.

 
Y a-t-il des moments où la franchise ne s'applique pas?
Oui. Le montant que vous payez ne sera pas réduit si les dommages sont imputables à :

• Un dégât des eaux ou un incendie, qui n'est pas de votre faute.
• la conduite du véhicule sans discernement;
• la conduite ou à l'utilisation du véhicule en rupture du contrat.

Pourquoi dois-je payer si je n'ai pas souscrit à l'assurance collision sans franchise?
Si le véhicule, les clés, les accessoires ou les documents du véhicule sont endommagés pendant la location, sauf si vous pouvez prouver que vous n’étiez pas de tout responsable des dommages, vous devez payer :

• le coût du remplacement ou les coûts de réparation estimatifs, le montant inférieur prévalant;
• Plus, le temps de marche au ralenti sur le terrain de 121,07 EUR (TVA et surtaxes d’aéroport/ville incluses). Il s'agit d'un montant fixe par location, quel que soit le temps de marche au ralenti de la catégorie du véhicule loué.
• Plus les frais de traitement pour les dommages de 54,70 EUR (TVA et surtaxes d’aéroport/ville incluses).

Où puis-je trouver des renseignements sur les frais de dommages que j'ai payés?
Si nous constatons des dommages, nous vous facturons le montant que vous devez payer sur votre carte. Sauf si vous nous avez demandé de vous envoyer un reçu par la poste ou par courriel, vous trouverez des précisions sur ce paiement ici : http://www.avisautonoleggio.it/fattura-online.

Vol

Quels produits réduisent le montant que je dois payer en cas de perte ou de vol du véhicule pendant la location?
Si vous avez souscrit à la protection contre le vol (PV) et que le véhicule est volé, le montant que vous devez payer pour les dommages sera réduit à la franchise indiquée sur votre contrat de location, ce qui signifie que vous paierez les frais de réparation ou de remplacement ou la franchise, le montant inférieur prévalant. Si vous pouvez prouver que vous n’étiez pas de tout responsable des dommages ou que les dommages n’étaient pas dus à la négligence, nous vous rembourserons ces frais. Si vous pouvez prouver que les dommages étaient moins importants que nous avons indiqué, nous vous rembourserons la différence. Si vous pouvez prouver que vous n'étiez pas de tout responsable des dommages ou que les dommages n'étaient pas dus à la négligence, nous vous rembourserons ces frais.

Combien coûte la franchise?
Cela est indiqué sur votre contrat de location et dans le courriel de confirmation de votre réservation aussi, taxes et surtaxes e

What payment cards do you accept?

We accept:

• American Express (excluding American Express Traveller’s Cheque cards)
• Diners cards
• Discover cards
• Visa credit cards
• Visa debit cards
• MasterCard credit cards
• MasterCard debit cards
• Avis-issued charge cards

We don't accept Visa Electron cards, Maestro cards, Cirrus cards, JCB cards, any pre-paid cards - even if they carry the Visa or MasterCard logo - or any other cards not listed above.
We do not accept Digital Payment Cards.
For some vehicles two valid traditional credit cards are requested. This should have been issue from two different circuits. The cards must be both in the name of the customer and, one of the two, must be the card with which the reservation has been made.

Can I pay by cash?

We only accept cash payments for some car groups (A, B, C). We will need to carry out additional identity, security, driving licence and credit checks and will need to see proof of address.
The customer will always be required to submit one of the following documents:
• copy of the last households (Light, Gas, Telephone) registered in the name of the customer;
• last customer payslip;
• certificate of registration with the Chamber of Commerce or copy of the License in the case of small businesses

To pay cash, besides the cost of the rental (including the purchase of accessories/ extra services), is required the payment of a security deposit that will be quantified as follows:

• + 300 EUR guarantee for:
• vehicle refueling costs (if applicable);
• additional charges (example: exceeding the rental period, return to another rental office, extraordinary cleaning of the interior) or any extras;
• any additional costs related to damages (where applicable)
• any additional costs for not returning ancillary services

The security deposit will be refunded at the end of the rental, subject to compensation of any additional costs mentioned above.

What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at the official discount rate in force increased by 5 percentage points, but always respecting the legal limits.

Visa debit cards and MasterCard debit cards are accepted.
Visa Electron and prepaid cards are not accepted.

Do I need to bring my driving licence with me?
Yes. All drivers must bring all parts of their valid driving license with them. They must bring both their driving license and either an international driving license or an official English translation, by a notary, of their driving license if:

• A driving license was issued in Europe and you are renting in a country outside Europe
• Or a driving license was issued in a non-European country, and you are renting outside that country.
• Or a driving license was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

We do not accept digital driving licenses.  

Is there a minimum length I must have held my licence for?
Yes. All drivers must have held their licences for at least 12 months (2 years of aged 21-24 and renting a vehicle category bigger than C). If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• Previous driving licences
• Or a letter from their driving licence authority stating that they have held it for this minimum period.

I have unspent convictions on my licence, can I drive?
If any driver has any unspent driving convictions for:

• careless, reckless or dangerous driving,
• driving or attempting to drive whilst under the influence of drink or drugs,
• using a vehicle uninsured against third party risks
• theft or unauthorised taking of a vehicle
• been disqualified - or if you have two or more unspent convictions for offences not listed above unfortunately, you will not be able to drive our vehicles.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

How old do I need to be to drive a rental vehicle?

To drive our vehicles, you - and all of your drivers - need to be at least 21 years old and have held a full, valid driving licence for at least 2 years at the start of your rental. For car groups A, B and E you - and all the authorized drivers - need to be at least 19 years old and have held a full, valid driving licence issued from at least 1 year.
A higher minimum age limit may apply to certain vehicles.

How do I know if there are minimum age restrictions on my rental?

When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email - or call the reservations team.

I'm under 25; do I need to pay a young driver surcharge?

If you - or any of your drivers - are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you're picking the vehicle up from - but you can expect it to be between EUR 21.39 (Vat included) and EUR 25.66 (Vat and airport/city surcharges included), per day, for each driver.
If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.

Are there any maximum age restrictions?
No, so long as you hold a full, valid driving licence for at least 1 year.

Can I have a vehicle delivered to me?

Some of our rental locations offer a Delivery Service where we drop the vehicle - and any optional extras you pre-booked - off at a time and place you request. If you want to have the vehicle delivered, you must:

• Be resident in this country
• Be present at the delivery location during your requested delivery period
• Have with you the items detailed in the section of the booking terms and conditions and rental terms and conditions called ‘What you need to rent the vehicle.

You will be responsible for the fuel used - at the Pay on Return rates - to deliver the vehicle to you at the Pay on Return rates - unless you buy Fuel up Front.
Delivery fees depend on the distance from the rental location to your drop-off point. We charge a flat fee of EUR 30.50 (VAT included) in intra-city and EUR 30.81 (VAT included) plus EUR 1.83 per kilometre for suburban stretches of roads with the remainder of the journey being calculated on a pence per mile basis. You can use the journey planner at Google maps to help you estimate the length of the journey. We will take a reasonable route at the time we deliver, so the distance and cost may be more or less than Google maps suggests.
In order to receive the confirmation of the service, Customer has to call our Reservation Team or the rental Station directly.

Can you collect the vehicle?

Some of our rental locations offer a Collection Service where we collect the vehicle - and any optional extras you rented - at a time and place you request. If you want to have the vehicle collected, you must be available to hand the vehicle over.
You will be responsible for the fuel used - at the Pay on Return rates - to return the vehicle to our nearest rental location unless you buy Fuel up Front.
Collection fees depend on the vehicle group you've selected, and the distance from the collection point to the nearest rental location. We charge a flat fee of EUR 30.81 (VAT included) in intra-city and EUR 30.81 (VAT included) plus EUR 1.83 per kilometre for suburban stretches of roads with the remainder of the journey being calculated on a pence per mile basis. You can use the journey planner at Google maps to help you estimate the length of the journey. We will take a reasonable route at the time we deliver, so the distance and cost may be more or less than Google maps suggests.
In order to receive the confirmation of the service, Customer has to call our Reservation Team or the rental Station directly.
What happens if I'm not there when you come to collect the vehicle?
If the vehicle, keys, any accessories, any vehicle documents and any optional extras aren't there when we come to collect, you'll still be charged for the collection. You'll then need to book a new collection - and pay another collection fee - or bring the vehicle back to the rental location yourself.

Approximate total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats, and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.

Estimated total is subject to change based upon exchange rates at the time of rental.

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge.  We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever is left in the tank (even if its virtually empty) so long as the engine still runs.

How do I calculate the cost of Fuel Up Front?
Depending on where you are renting, we charge the average fuel price at the start of your rental period as stated on this EU fuel index http://ec.europa.eu/energy/en/statistics/weekly-oil-bulletin. However, you do not get a refund for any fuel you do not use.

Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt.  If you do not have time to fill up the tank, or can not show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.

How much is EZ Fuel?
Depending on where you are renting, you pay of fixed fee of 15.00 Euro.  

What are my options if I do not return the vehicle full and have not bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

• Do not buy Fuel Up Front
• Do not return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturers stated fuel tank capacity.
We recommend you to fill up as close to the return location as you can. Otherwise we charge the average fuel price at the end of the rental period for Italy as stated on this EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm. Included a surcharge per liter as indicated on your rental agreement.  If we have to refuel the vehicle, a refueling service fee of EUR 5.00 will be debited. This charge covers our cost of driving to the nearest petrol station at short notice and to restore the inconvenience of the potentially delaying the next customer's rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 21 years old and have held a full, valid driving licence for at least  one  year at the start of your rental.  A higher minimum age limit may apply to certain vehicles. 

I'm under 25; do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you're picking the vehicle up from but you can expect it to be between 20.96 Euro and 25.00 Euro, per day, for each driver.
If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10  days and get cover for the duration of your rental, up to 28 days.

Are there any maximum age restrictions?
No, in Spain, so long as you hold a full, valid driving licence for at least one year.

I'm over 70, do I need to provide extra information or pay a senior driver surcharge?
No, in Spain, so long as you hold a full, valid driving licence for at least one ear. Outside Spain, drivers over a centain age must provide additional documents.

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge.  We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatevers left in the tank (even if its virtually empty) so long as the engine still runs.

How do I calculate the cost of Fuel Up Front?
Depending on where you are renting, we charge the average fuel price at the start of your rental period as stated on this EU fuel index http://ec.europa.eu/energy/en/statistics/weekly-oil-bulletin. However, you do not get a refund for any fuel you do not use.

Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt.  If you do not have time to fill up the tank, or can not show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.

How much is EZ Fuel?
Depending on where you are renting, you pay of fixed fee of between 16.94 Euro and 18.00 Euro.  

What are my options if I do not return the vehicle full and have not bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

• Do not buy Fuel Up Front
• Do not return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturers stated fuel tank capacity.
We charge between 1.5 and three times the average fuel price at the end of the rental period for Spain as stated on this EU fuel index: http://ec.europa.eu/energy/en/statistics/weekly-oil-bulletin plus a refuelling charge of between 27.59 Euro and 41.00 Euro. The price per litre will be stated on your rental agreement.This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 49.00 Euro and 800.00 Euro. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 350.00 Euro and 4733.00 Euro.

 
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

 
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, infant, child and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In Spain, all children must normally use a child car seat until they are 12 years old or 135 cm tall.

How much are your child seats?
The fee for renting a seat will depend on where you are renting, but you can expect it to cost between 12.00 Euro and 25.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the seat for the duration of your rental, up to 28 days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 200.00 Euro and 250.00 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

 I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, Travel Companion Tablet - This provides a GPS service as well as other useful features you may need when travelling. - The fee for hiring Travel Companion Tablet to be between EUR 14.99 and 20.00 Euro a day. If you rent the vehicle for more than 14 days, you'll only be charged for a maximum of 14 days and get to use the device for the duration of your rental, up to 28 days.
If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from EUR 180.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. If any Travel Companion Tablet accessories are damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from EUR 5.00 and EUR 150.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. It is illegal in Spain. If you rent a GPS from us, it won’t give you speed camera information.
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time. 

I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, Travel Companion Tablet. This provides unlimited data per day, as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet to be between 14.99 Euro and 20.00 Euro a day. If you rent the vehicle for more than 14 days, you'll only be charged for a maximum of 14 days and get to use the device for the duration of your rental, up to 28 days.
How much does Mobile Wi-Fi cost?
Yes, Travel Companion Tablet - This provides unlimited data per day, as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is EUR 14.99 a day. If you rent the vehicle for more than 14 days, you'll only be charged for a maximum of 14 days and get to use the device for the duration of your rental, up to 28 days.
Please note: In many countries, including Spain, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you're driving in.
If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from EUR 180.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. If any Travel Companion Tablet accessories are damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from EUR 5.00 and EUR 150.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I am intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I am concerned about the road conditions, do you offer all-weather tyres?
Yes, if the rental location you are hiring from is in an area where its illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically be supplied with them and the fee will be included in your rental fee or contract.
We can also supply all-weather tyres for a fee. This will depend on where you are renting, but you can expect it to be between 12.00 Euro and 14.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the all-weather tyres for the duration of your rental, up to 28 days.
If any all-weather tyre is damaged, lost or stolen, you will have to pay for a replacement pair. You can expect this to range from around 250.00 Euro to 400.00 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please give us at least 1 day’s notice if your rental does not automatically include all-weather tyres and you want to hire them.

I am going skiing, do you offer snow chains?
Yes, if the rental location you are hiring from is in an area where its illegal to drive without Snow Chains or all-weather tyres at certain times of year, the vehicle will automatically be supplied with snow chains and the fee will be included in your rental fee. You can ask not to have these but we recommend that you take either snow chains or all-weather tyres at these locations.
Snow chains are also available in some other rental locations. The fee for snow chains depends on where you are renting but you can expect it to be between 12.10 Euro and 15.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the snow chains for the duration of your rental, up to 28 days.
If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. This is likely to cost between 150.00 Euro and 200.00 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
We can not fit snow chains for you, and we can not arrange for them to be fitted.
Not sure if you need snow chains? Please ask a member of our team.
I am have brought my own skis with me, do you rent ski racks?
Yes, some rental locations offer ski racks. You can expect to pay between 12.10 Euro and 15.00 Euro a day to rent a Ski Rack from us. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the ski rack for the duration of your rental, up to 28 days.
Ski racks can not be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay.
If the ski rack is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 150.00 Euro and 300.00 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please give us at least 1 days notice if you want to hire a ski rack.

I have left my hands-free kit behind, do you rent them?

No, unfortunately we do not offer hands-free kits at this time.

I am moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I am moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time. 

Optional extras available to buy

I have left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB chargers at this time.
I have left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile chargers at this time.

I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car chargers at this time.

I have left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.

What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the following countries:
Germany, Andorra, Austria, Belgium, Denmark, Vatican City, Spain, France, Finland, the Netherlands, Italy, Liechtenstein, Luxembourg, Portugal, Republic of San Marino, Monaco, Sweden, Switzerland and Gibraltar. Vehicles are not authorised to be driven on any islands of the aforementioned countries. It is prohibited to take or transport the Vehicle to the autonomous cities of Ceuta and Melilla from any point in Spain, between the Spanish mainland and the Islands (Balearic and/or Canary Islands) or between the Islands.

You are not allowed to use the vehicle by transporting it on board any kind of boat, train, lorry or plane(except with the Rental Companys express authorisation in writing).

Can I buy a product to allow me to drive in other countries?
No, regrettably, we do not offer any products which enable you to drive in other countries.