Collision Damage Waiver (CDW) is Mandatory (included in the rates).
Customer is liable to an amount ranging from ZAR 16,700.00 to ZAR 66,000.00 depending on car group rented.
Note: No coverage is available for loss or damage from civil unrest, or due to any breach of terms and conditions stated on rental agreement.  A fee of ZAR 415.00 will be charged, over and above the damage repair cost or applicable excess, as an accident handling administration fee.  In the event of a traffic fine, a fee of ZAR 325.00 will be charged, over and above the traffic fine.

Theft Protection (TP) is Mandatory (included in the rates).
Customer is liable to an amount ranging from ZAR 16,700.00 to ZAR 66,000.00 depending on car group rented. 

Windscreen Tire Damage Waiver (WTDW) is optionalThis product is available at the point of rental check-out.  This cover includes all the glass and tyres including hubcaps, metal rims and alloy mags on the vehicle.  Car groups A,B,C,D,E,P ZAR 77.25 per day (incl tax), Car groups F - O ZAR 87.25 per day (incl tax).  Loss of tyres, rims or hubcaps are not covered under WTTDW but will fall under Theft Loss Waiver.  No liability charges apply when WTTDW is taken.  In addition, in the event of Third Party Damage, the customer's liability will be zero. However, if this is declined the maximum liability amount for tyres and glass will be ZAR 15000.00 and for Third Party Damage is ZAR 15000.00.

Note: If you require additional insurance coverage you may purchase locally to reduce/remove the insurance excess.  Just ask at the Avis rental desk when you collect your car.

Global insurance coverages are always subject to change. Please verify at time of rental.

Avis accepts Avis Charge Cards, American Express, Diners Club, Mastercard, Visa.

Car Groups F, G, H, I, J, K, L, N and O:
All customers (domestic and inbound), renting a Groups F, G, H, I, J, K, L, N and O , must present an additional Credit Card at check out. This second card must be a Credit Card. Preferred renters are not exempt from this rule. If a second credit card cannot be presented, the rental cannot take place.

Additional Charge Card Hold:  The card must display a Mastercard or Visa logo.  The numbers must be raised on the card with the words Credit Card reflected on the back or front of the card.  The estimated authorisation amount will be held on the account for the duration of the rental and charged on termination. The applicable charge card hold will vary per customer and is based on the estimated rental time and mileage (fuel, average mileage per day time rental days, insurance, one-way, plus any miscellaneous charges and fees).
Weekend rentals (Thursday anytime - Monday at 2359) will require an additional charge card hold / security deposit plus the standard additional charge card hold / security deposit . This will vary per customer and is based on the estimated rental time and mileage (fuel, average mileage per day time rental days, insurance, one-way, plus any miscellaneous charges and fees). 

Debit cards are not accepted.

At the time of rentals, the driver must present a valid drivers license in the drivers name from their country of residence.  Customers presenting a drivers license in a non-Roman alphabet must also present an International Driving Permit (IDP) to serve as a translation in addition to their valid drivers license..

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between Euro 14.64 (VAT included) and Euro 1332.16 (VAT and airport/city surcharges included). If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between Euro 576.45 (VAT included) and Euro 2622.95 (VAT and airport/city surcharges included).

 
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

 
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.

I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer Infant seat, Baby seat, Child booster seat. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A booster seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In the Italy, all children must normally use a child car seat until they are 11 years old or 36 kg. Find out more: http://www.poliziadistato.it/

How much are your child seats?
The fee for renting a seat will depend on where you are renting but you can expect it to cost between Euro 11.59 (VAT included) and Euro 33.11 (VAT and airport/city surcharges included) a day. If you rent the vehicle for more than 3 days, you will only be charged for a maximum of 3 days and get to use the seat for the duration of your rental, up to 30 days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between Euro 30.50 (VAT included) and Euro 148.50 (VAT and airport/city surcharges included) on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you are renting but you can expect it to cost between Euro 16.65 (VAT included) and Euro 19.65 (VAT and airport/city surcharges included) a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 30 days.
If the GPS is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost

• Loss, Theft and damage Euro 100
• charging cable Euro 25
• support tool for GPS Euro 25.
  • Gps bag Euro 20 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Can the Customer rent a device that offers satellite navigation, calls and Wi-Fi?
Yes. We propose a mobile device offering unlimited calls and data, GPS service and the possibility to use it as Wifi hotspot and much more.
The rental price of the Travel Companion (TCT) will depend on the rental office but is approximately between EUR 21.35 and EUR 25.62 (VAT and airport/city surcharge included) per day. If the Customer rents the vehicle for more than 20 days, he will be charged a maximum of 20 days and can use the device for the duration of the rental, up to 30 days.
In case of damage, theft or loss of the device, the Customer shall pay the costs as specified below:

• Smartphone EUR 220,00
• SIM EUR 25,00
• Power Cord EUR 8,00
• USB Cable EUR 4,00
• SmartPhone Cover EUR 15,00
• Docking Station EUR 20,00
• Car Battery Charger EUR 4,50
• Suction Cup EUR 8,50
• A/C Vent Support EUR 5,00
• Accessories Bag EUR 2,00

The above mentioned costs include VAT and are added to the cost of rental, as indicated on the contract. If the customer proves that the damages were not due to his/her responsibility or negligence, the relevant charged cost will be reimbursed.
Please note: in many Countries, Italy included, it is illegal to use mobile phones, tablet, and other devices while driving. It is the Customer's responsibility to drive safely and in compliance with the local applicable laws and regulations.The confirmation of the device is subject to availability at the time of collection of the vehicle.

I'm intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I am concerned about the road conditions, do you offer all-weather tyres?
In some areas of Italy having Winter Tyres fitted or a set of Snow Chains on board when hiring a vehicle is recommended between November 15th and April 15th.
We have specific car groups equipped with winter tyres and price is included in the rate.
Please give us at least 2 hours notice if your rental does not automatically include all-weather tyres and you want to hire them. If you need them at shorter notice, please call the Reservations team.
Not sure if you need all-weather tyres? Please ask a member of our team.

I am going skiing, do you offer snow chains?
Yes, if the rental location you are hiring from is in an area where it is illegal to drive without Snow Chains or all-weather tyres at certain times of year, the vehicle will automatically be supplied with snow chains and the fee will be included in your rental fee. You can ask not to have these but we recommend that you take either snow chains or all-weather tyres at these locations.
Snow chains are also available in some other rental locations. The fee for snow chains depends on where you are renting but you can expect it to be Euro 8.19 (VAT and airport/city surcharges included) a day. If you rent the vehicle for more than 5 days, you will only be charged for a maximum of 5 days and get to use the snow chains for the duration of your rental, up to 30 days.
If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. This is likely to cost between Euro 75.64 (VAT included) and Euro 118.22 (VAT and airport/city surcharges included) on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
We can not fit snow chains for you, and we can not arrange for them to be fitted.
Not sure if you need snow chains? Please ask a member of our team.

I have left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-

What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the following countries:

• Austria
• Czech Republic (luxury vehicles H and L categories excluded)
• Belgium
• Crozia (luxury vehicles H and L categories excluded)
• Denmark
• France
• Germany
• Luxembourg
• Norway
• Holland
• Portugal
• UK
• Slovenia (luxury vehicles H and L categories excluded)
• Spain
• Sweden
• Switzerland

For the Czech Republic, Croatia and Slovenia the transit of vehicles through the ports is not allowed.

Can I buy a product to allow me to drive in other countries?
No, regrettably, we do not offer any products which enable you to drive in other countries.

No cross-border rentals are allowed from South Africa to Malawi, Angola or Zambia, even if returning to South Africa.

One-way cross border rentals into Zimbabwe and Mozambique are not permitted. Cross border rentals from South Africa into Mozambique and Zimbabwe are only permitted on condition that the rentals return to South Africa and authorization is optained from the Operations Executive.

Renters wishing to enter Botswana, Namibia, Swaziland, Lesotho must be in possession of a letter of authority obtainable from an Avis location at time of rental. If this is not obtained, the customer will be refused entry. An additional ZAR 2250.00 (incl tax) will be charged for cross border rentals (excluding Swaziland and Lesotho).
Cross border fee for Eswatini and Lesotho: ZAR 800.00 (incl tax).
Cross border to Namibia is permitted at an additional cost of NAD 227.00 road tax fee (to be paid at the Namibian border), if driving a non-Namibian vehicle.
A road tax fee of ZAR 50.00 will be charged at Swaziland's border (to be paid to Swaziland authorities) for all cars with a foreign licence plate.