Chauffeur Drive Only HCMC Apt Car Rental (SGN)

In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Damage Waiver reduces the amount you pay for each clearly separate incident of damage if the vehicle is damaged (or the amount you pay to replace any keys, accessories or vehicle documents that are lost, stolen or damaged). 

The amount you pay for each clearly separate incident of damage will be the lower of a) the applicable cost payable under the Theft, Loss, and Damages Policy; or b) the excess stated on your Rental Agreement Form. 

We accept:

• American Express (excluding American Express Traveller's Cheque cards)
• Diners cards
• Discover cards
• Visa credit cards 
• Visa debit cards 
• Mastercard credit cards 
• Mastercard debit cards
• Avis-issued charge cards
• VNPay link
• Cash
• Bank Transfer

We don't accept Maestro cards, Visa Electron Cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above. 

Pre-authorisations and Security Deposits 

Unless confirmed otherwise, the amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows: 

(The vehicle rental price* + USD 1,000.00**) MINUS (Any sum you have already paid when making a "Pay Now" booking) 

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise). 

The USD 1,000.00 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following: 

i. costs to refuel the vehicle (where relevant). 

ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period or to the agreed return location. 

iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or 

iv. costs incurred as a result of exceeding any relevant mileage restrictions. 

v. Toll fee, highway fee, VET


Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

In relation to certain high value vehicles, we may require you to provide us with two payment cards for the purposes of the pre-authorisation. Where this is the case, this will be confirmed when making a booking. 

If you'd like more details, please call our customer support team or ask a member of our team.

Debit cards are not accepted.

Requirement to bring a valid driving licence with you.

In Vietnam, all drivers must bring their valid driving licence with them. Details:

1. Driving license in home country
2. IDP - International Driving Permit

Pls note that only nation that ratified the Vienna Convention on Road Traffic (1968) can drive in Vietnam. So kindly bring both documents above. 

If any of the following applies:

• their driving licence was issued in Europe, 
• their driving licence was issued in a non-European country (except for customers from the following countries: Argentina, Australia, Bolivia, Brazil, Canada, Colombia, Israel, Mexico, New Zealand, South Africa, and United States), or
• their driving licence was issued in a non-roman alphabet language like Arabic, Greek, Russian, Hebrew, or Japanese,

and we cannot confirm with certainty the details included within the driving licence, the driver will also need to provide either an international driving licence or an official English translation, by a notary, of their driving licence. If this might apply to you, please contact us (prior to your pickup date) as we would be pleased to confirm if an international licence or official translation will be required. 

Minimum licence requirements 

All drivers must have held their licences for at least 1 year from the date of pick-up. 

If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as: 

• previous driving licences; or
• a letter from their driving licence authority stating that they have held it for this minimum period.

Valid form of identification

As well as your driving licence, you must bring:

• the payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required and one of these must be a credit card, in addition to the payment card used to make your booking; and
• photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport.
• You will need to provide a Visa.
• Flight & Hotel booking (In case you stay in Vietnam less than 03 months)

If you do not pass our identification checks and you are a Vietnamese resident, you may also be required to provide proof of where you live this could include a recent utility bill or bank statement. In these circumstances, your driving licence will not be accepted as proof of your address.

Personal Accident Insurance (PAI) - Included 

Covers the driver of the vehicle and personal items in the vehicle in the event of an accident. Personal Accident Insurance provides the following benefits:

• A maximum of VND 100,000,000 (equal USD 3,900.00) in the event of death. In case of loss of limbs or eyes or permanent total disability, the insurance level will be based on Vietnam law.

Personal Accident Insurance is underwritten by PTI. 

Super Personal Accident Insurance (SPAI)

Provides the following enhanced benefits:

• A maximum of VND 1,000,000,000 (equal USD 39,000) in the event of death. In case of loss of limbs or eyes or permanent total disability, the insurance level will be based on Vietnam law.

Normally USD 50.00 per day
Super Accident Insurance is not available when renting Avis Prestige vehicles.

Super Personal Accident Insurance is underwritten by PTI. 

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Minimum driver age restrictions 
When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email or call our customer support team.

You need to be at least 23 years old to hire and drive most of our vehicles.

Young driver surcharge

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost of a young driver surcharge will be built into the price confirmed at booking stage. If you add an additional driver onto the rental at pick up, you may be charged a young driver surcharge (you will be asked to agree to this and is likely to be USD 50.00 per day. 

Maximum driver age restrictions 

When you book, you'll be told if there are any maximum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email or call the reservations team. 

In most cases there is no maximum driver age restriction. If you are renting with one of our affiliates listed in 1. (Rental Provider) there may be a maximum driver age set at 70 years of age for insurance reasons. 

CHAUFFEUR DRIVE ONLY. RATES INCLUDE DRIVER CHARGES, TOOLS AND PARKING FEES, INSURANCE, SURCHARGES and TAX. Items such as additional hours for the driver, coupon discounts, child safety seats and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. 

Estimated total is subject to change based upon exchange rates at the time of rental.

At airport locations it is important to include your airline and flight number on the reservation so that the driver can meet your flight.

Fines and charges

We recommend you check the Internet to find out about any restricted areas before you travel. Websites such as www.urbanaccessregulations.eu provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.

If a fine or charge is sent to us because you haven't paid a charge or complied with the law, we will take payment for:

• Our administration fee of USD 50.00 for each fine or charge issued to cover our costs of dealing with the fine or charge; and
• the actual amount of the fine or charge imposed if we have to pay it.

Keeping the vehicle interior clean

Please note the following: 

• You are not permitted to smoke in your rental vehicle. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.
• If the interior of the vehicle is especially muddy, dirty, stained, or smelly, and our standard cleaning procedure will not fix it, you will be charged a specialist cleaning charge of up to USD 100.00.

If you have an accident

If you do not complete a required accident report form, or we find out the accident report form contains any significant missing or incorrect information, then you will be charged an accident processing fee of USD 100.00

Specific information for this location is not available at this time.

Avis cars are NOT allowed to be taken outside the country.