We accept all major Credit Cards (MASTER, VISA, JCB, DINERS, AMERICAN EXPRESS
AND UNION PAY), Avis Charge Cards, Avis Vouchers or Corporate LPO(s), as method of
payment(s).
Local Purchase Orders (LPOs) are accepted from companies who are already registered locally/internationally with AVIS UAE and meet all the required criteria.

Credit card should be valid for a minimum of 3 months from the day of Rental and must be physically available at time of vehicle collection. Please note that in all cases, DEBIT CARDS, PREPAID, RECHARGE, APPLE PAY, GOOGLE PAY or VIRTUAL CREDIT CARDS are not accepted as 'security'.

Russian Bank credit cards: As advised by international credit and debit card issuers, we are temporarily not accepting credit/debit cards issued from Russia and/or Russian Banks.
In case of refunds, the customer has to provide another acceptable refund platform to Avis UAE subject to approval to process the refund.

Deposit
The estimated cost of the rental, value added services and insurance charges are payable in
advance.

A credit card is mandatory for any reservation, except in case of Full Credit Voucher. A Pre-
authorization is taken at the time of rental which includes insurance excess amount and any
unforeseen charges such as Fuel, Traffic Fines, Toll Gate Fees, Damage Charges etc. Pre-
authorization amount on credit card is between AED 3000-5000, depending on rented car group.
AED 3000 will be held for group A,B,C,D, E, J & K and AED 5000 will be held for remaining groups F,G,H,I,L,M,N,O&P.

We keep pre-authorization amount until we receive confirmation regarding Traffic Fines and
Toll Gate Fees from RTA (Roads and Transport Authorities). It may take up to 15-21 working
days from the date of transaction to release the blocked amount (pre-auth) on the credit card.

Debit cards are not accepted as a mode of security. We do accept debit cards only for payments.

Driver's License and ID Requirements

a) Drivers License

All drivers must have a valid driving license held for a minimum of one (1) year.
Physical Driving permit should be presented at the time of rental pick up and carried during your rental period.

b) UAE Residents
A valid UAE driving licence is a must.
Please note that driving without a valid UAE driving licence when on Residence or Employment Visa is a violation of the UAE Law & AVIS UAE will refuse to rent.

c) Non-UAE Residents

All non-UAE residents are required to hold a valid International Driving License along with their National Driving License, except drivers holding driver's license from the following countries. Please visit the link UAE Government for on time updates.

** Israel local license is not valid to drive in UAE. It is mandatory for the customer to present a valid International Drivers Permit.
GCC countries - Bahrain, Kuwait, Kingdom of Saudi Arabia, Oman, Qatar
European Countries - Albania, Austria, Belgium, Britain, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Republic of Montenegro, Turkey, Ukraine
North American Countries - United States of America, Canada
East Asian Countries - Australia, Hong Kong, Japan, New Zealand, People's Republic of China, Singapore, South Korea

Africa States - South Africa

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Off-road Driving
Not Allowed. Customer is fully liable for any damage or additional costs.
Rule of Road
Drive on the right hand side.
Weekend
Saturday and Sunday
Collection of your reserved vehicle
A vehicle pertaining to any reservation will be reserved for a maximum of 6 hours from its collection due date/time. Any collection after the mentioned 6 hours will be subject to availability.
Deposit

The estimated cost of the rental, value added services and insurance charges are payable in
advance.

A credit card is mandatory for any reservation, except in case of Full Credit Voucher. A Pre-
authorization is taken at the time of rental which includes insurance excess amount and any
unforeseen charges such as Fuel, Traffic Fines, Toll Gate Fees, Damage Charges etc. Pre-
authorization amount on credit card is between AED 1600-5100, depending on rented car
group.
AED 1600 will be held for group A,B,C,D, E & K, AED 2500 will be held for group J and AED 5100 will be held for remaining groups F,G,H,I,L,M,N,O&P.

We keep pre-authorization amount until we receive confirmation regarding Traffic Fines and
Toll Gate Fees from RTA (Roads and Transport Authorities). It may take up to 15-21 working
days from the date of transaction to release the blocked amount (pre-auth) on the credit card.

Breakdown Recovery Service

In the unlikely event of a breakdown, kindly contact the Call Centre on 800 AVIS (2847) or +971 4 330 7272 The service is available 24/7; fees vary depending on the location.
Repairs and Maintenance
All repairs and maintenance must be carried out only at AVIS workshops. Customer is fully liable for all damages and additional costs in case of own repair, changing parts of the vehicle or maintenance.
Use of the rented vehicle
AVIS vehicles are to be used for non-commercial passenger transportation only. Valet charges will apply for pet’s transportation or misuse of the vehicle. Only authorized drivers, stated on the rental agreement are allowed to drive an AVIS vehicle.

This is subject to Avis UAE driver qualification and will be charged at AED 20.00 per day, AED 105.00 per week up to a maximum of AED 150.00 per contract.

This is subject to AVIS downtown locations which are not open 24 hours. For drop-off out of opening hours, the vehicle should be returned to any of the Avis Airport offices which are open 24 hours.

The renter can request for a car collection as per Collection terms at extra cost based on location.

Minimum age is 21 years old for groups A-E. For all other car groups minimum age is 25 years. There is no maximum age limit.

If you cancel your booking 72 hours prior to your vehicle pick up date/time no cancellation charges will apply and the amount will be refunded.

If you cancel your reservation within 72 hours prior to the rental pick up date/time
shown in your booking, a fixed cancellation fee, similar 3-day rental amount will be
applied.

Same condition will apply for reservations made and cancelled within 72 hours of the rental pick up date/time.

If you have rented for less than 3 days, no refund will be applicable.

There is no refund if the Renter fails to show up for a rental that has not been cancelled prior to the pick-up date/time.

The minimum rental period is one day (24 hours) with a maximum grace period of 29 minutes from the elapse of the term agreed. In the event of the late return of vehicle exceeding the grace period, AVIS UAE reserves the right to make an additional daily charge at the prevailing rate, including fees for the options taken for each day.

Delivery and Collection services are available, on request, subject to driver and vehicle availability. For Delivery and Collection, reservations must be made via our Call Centre on 800 AVIS (2847) or +971 4 330 7272 or via email on callcentre@avisuae.ae

• Delivery and Collection within the city limits of same emirate where the reservation made will be AED 75

Delivery and Collection in different emirate a one-way fee will apply:

There will be no refund for unused rental days on a Prepaid/Pay on Arrival Rental, once the rental has started.

If you return the vehicle and any optional extras early, you will lose the benefit of any special offers if you no longer meet the requirements. This may result in the rental costing you more.

A surcharge of AED 50 is applicable, over and above the traffic fine as a handling administration fee.

As a standard, AVIS UAE has a full-to-full fuel policy. This means that customers are expected to return the car with a full tank of fuel. Service charges apply when a customer miss refueling the vehicle before return.

AVIS UAE offers customers the option of Advance Fuel Purchase. This is a convenient way to avoid the hassle of looking for a fuel station to top up and prevent any penalties during off-
hire. Simply opt for the Pre-Paid Fuel and return the vehicle with the fuel level of choice and avoid any impact on the final invoice. There is no refund on unused fuel.

Tax: VAT of 5% will be applicable on all invoices related to rental and related services that are generated from 1st January 2018 or any part of the service/invoice fall within/after the 1st January 2018, irrespective of the booking confirmation made earlier.

Toll Gate System (SALIK): Toll gate fee is charged at AED 6 per crossing.

Vehicle Registration Fee: A fee of AED 5 per day or maximum AED 75 per month will be applied to each rental.

Airport Surcharge
A surcharge is applicable for all rentals (pick up as well as drop off) at any airport locations in the UAE. This surcharge is applicable only once per rental. A surcharge of AED 50 applies for rentals at Dubai International Airport (Terminal 1, Terminal 2 and Terminal 3), Abu Dhabi Airport & Sharjah Airport.
AED 25.00 at Al Maktoum Airport in the UAE.

Vehicle Registration Fee
A fee of AED 5 per day or maximum AED 75 per month will be applied to each rental.

Valet Charges
Valeting charges will be applied if the Vehicle is returned in a condition that requires specialized cleaning (Example: Sand or mud particles found in the car, pet hair on the seats, tea, coffee, or any other edible items staining the car seats and interior, etc.), Charges would be estimated by the workshop depends on the labour and required material costs and minimum valet charge would be AED 250. If the car is returned with an extremely dirty exterior, there will be a charge of AED 50 as valet charges.
Tire Replacement Service Charge
A surcharge of AED 100 will be charged, over and above the tire repair costs or applicable excess, as a handling administration fee.
Tint Film Removal
A fee of AED 100 will be charged if the rented vehicle is returned with tinted film on the windows.
Rent a car vehicles cannot have tint film on the windows as per UAE law. Renter is liable to bear fine costs and admin fee in the case that tint film is placed on the rented vehicle.
Non- Smoking Charges 

Avis operates a non-smoking fleet. Vehicles returned with smoke or unacceptable odor will require a full valet and as such a fee of 500 AED shall be chargeable to the customer.
Accident Service Charge
A fee of AED 75 per accident will be charged as an accident handling administration fee, over and above the damage repair costs or applicable excess.

Mandatory Documentation
The following documents are mandatory to rent a vehicle from AVIS UAE and must be presented physically at the counter,

• Valid Passport & Emirates ID.
• Valid Visa/Entry Documents (UAE entry stamp or visa page).
• Valid Driving license issued at least 1 year before the rental pick-up date.
• Valid International Driving Permit, where applicable, for Renters who are on UAE visit/tourist visa along with local driving licence.
• Valid Credit Card under the name of the renter for security deposit with minimum 03 months validity from the rental start date.

Important: For Renters who opt for delivery, the above-mentioned documents should be
emailed to customerservice@avisuae.ae at least two hours prior to the scheduled delivery.

Right to Refuse
AVIS UAE reserves the right to refuse the car to any customer for any reason, including but not limited to:

• Who fails to arrive on time or produce physical mandatory documents and a valid credit card with sufficient available funds for the security deposit/payments.
• Customers under the influence of alcohol, hallucinatory drugs, narcotics, barbiturates, or any other substance impairing his/her consciousness or ability to react
• Abusive behaviour towards the Company vehicle or asset /employees

In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund.

How old do I need to be to drive a rental vehicle?

To drive our vehicles, you - and all of your drivers - need to be at least 21 years old and have held a full, valid driving licence for at least 2 years at the start of your rental. For car groups A, B and E you - and all the authorized drivers - need to be at least 19 years old and have held a full, valid driving licence issued from at least 1 year.
A higher minimum age limit may apply to certain vehicles.

How do I know if there are minimum age restrictions on my rental?

When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email - or call the reservations team.

I'm under 25; do I need to pay a young driver surcharge?

If you - or any of your drivers - are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you're picking the vehicle up from - but you can expect it to be between EUR 21.39 (Vat included) and EUR 25.66 (Vat and airport/city surcharges included), per day, for each driver.
If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.

Are there any maximum age restrictions?
No, so long as you hold a full, valid driving licence for at least 1 year.

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge.  We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever is left in the tank (even if its virtually empty) so long as the engine still runs.

How do I calculate the cost of Fuel Up Front?
Depending on where you are renting, we charge the average fuel price at the start of your rental period as stated on this EU fuel index http://ec.europa.eu/energy/en/statistics/weekly-oil-bulletin. However, you do not get a refund for any fuel you do not use.

Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt.  If you do not have time to fill up the tank, or can not show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.

How much is EZ Fuel?
Depending on where you are renting, you pay of fixed fee of 15.00 Euro.  

What are my options if I do not return the vehicle full and have not bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

• Do not buy Fuel Up Front
• Do not return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturers stated fuel tank capacity.
We recommend you to fill up as close to the return location as you can. Otherwise we charge the average fuel price at the end of the rental period for Italy as stated on this EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm. Included a surcharge per liter as indicated on your rental agreement.  If we have to refuel the vehicle, a refueling service fee of EUR 5.00 will be debited. This charge covers our cost of driving to the nearest petrol station at short notice and to restore the inconvenience of the potentially delaying the next customer's rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between Euro 14.64 (VAT included) and Euro 1332.16 (VAT and airport/city surcharges included). If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between Euro 576.45 (VAT included) and Euro 2622.95 (VAT and airport/city surcharges included).

 
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

 
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.

I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer Infant seat, Baby seat, Child booster seat. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A booster seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In the Italy, all children must normally use a child car seat until they are 11 years old or 36 kg. Find out more: http://www.poliziadistato.it/

How much are your child seats?
The fee for renting a seat will depend on where you are renting but you can expect it to cost between Euro 11.59 (VAT included) and Euro 33.11 (VAT and airport/city surcharges included) a day. If you rent the vehicle for more than 3 days, you will only be charged for a maximum of 3 days and get to use the seat for the duration of your rental, up to 30 days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between Euro 30.50 (VAT included) and Euro 148.50 (VAT and airport/city surcharges included) on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you are renting but you can expect it to cost between Euro 16.65 (VAT included) and Euro 19.65 (VAT and airport/city surcharges included) a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 30 days.
If the GPS is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost

• Loss, Theft and damage Euro 100
• charging cable Euro 25
• support tool for GPS Euro 25.
  • Gps bag Euro 20 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Can the Customer rent a device that offers satellite navigation, calls and Wi-Fi?
Yes. We propose a mobile device offering unlimited calls and data, GPS service and the possibility to use it as Wifi hotspot and much more.
The rental price of the Travel Companion (TCT) will depend on the rental office but is approximately between EUR 21.35 and EUR 25.62 (VAT and airport/city surcharge included) per day. If the Customer rents the vehicle for more than 20 days, he will be charged a maximum of 20 days and can use the device for the duration of the rental, up to 30 days.
In case of damage, theft or loss of the device, the Customer shall pay the costs as specified below:

• Smartphone EUR 220,00
• SIM EUR 25,00
• Power Cord EUR 8,00
• USB Cable EUR 4,00
• SmartPhone Cover EUR 15,00
• Docking Station EUR 20,00
• Car Battery Charger EUR 4,50
• Suction Cup EUR 8,50
• A/C Vent Support EUR 5,00
• Accessories Bag EUR 2,00

The above mentioned costs include VAT and are added to the cost of rental, as indicated on the contract. If the customer proves that the damages were not due to his/her responsibility or negligence, the relevant charged cost will be reimbursed.
Please note: in many Countries, Italy included, it is illegal to use mobile phones, tablet, and other devices while driving. It is the Customer's responsibility to drive safely and in compliance with the local applicable laws and regulations.The confirmation of the device is subject to availability at the time of collection of the vehicle.

I'm intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I am concerned about the road conditions, do you offer all-weather tyres?
In some areas of Italy having Winter Tyres fitted or a set of Snow Chains on board when hiring a vehicle is recommended between November 15th and April 15th.
We have specific car groups equipped with winter tyres and price is included in the rate.
Please give us at least 2 hours notice if your rental does not automatically include all-weather tyres and you want to hire them. If you need them at shorter notice, please call the Reservations team.
Not sure if you need all-weather tyres? Please ask a member of our team.

I am going skiing, do you offer snow chains?
Yes, if the rental location you are hiring from is in an area where it is illegal to drive without Snow Chains or all-weather tyres at certain times of year, the vehicle will automatically be supplied with snow chains and the fee will be included in your rental fee. You can ask not to have these but we recommend that you take either snow chains or all-weather tyres at these locations.
Snow chains are also available in some other rental locations. The fee for snow chains depends on where you are renting but you can expect it to be Euro 8.19 (VAT and airport/city surcharges included) a day. If you rent the vehicle for more than 5 days, you will only be charged for a maximum of 5 days and get to use the snow chains for the duration of your rental, up to 30 days.
If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. This is likely to cost between Euro 75.64 (VAT included) and Euro 118.22 (VAT and airport/city surcharges included) on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
We can not fit snow chains for you, and we can not arrange for them to be fitted.
Not sure if you need snow chains? Please ask a member of our team.

I have left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-

What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the following countries:

• Austria
• Czech Republic (luxury vehicles H and L categories excluded)
• Belgium
• Crozia (luxury vehicles H and L categories excluded)
• Denmark
• France
• Germany
• Luxembourg
• Norway
• Holland
• Portugal
• UK
• Slovenia (luxury vehicles H and L categories excluded)
• Spain
• Sweden
• Switzerland

For the Czech Republic, Croatia and Slovenia the transit of vehicles through the ports is not allowed.

Can I buy a product to allow me to drive in other countries?
No, regrettably, we do not offer any products which enable you to drive in other countries.