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Terms & Conditions
Optional Coverages
Damage
What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement plus a damage processing fee of Euro 54.70 (VAT and airport surcharges included) or the excess, whichever is less.
It is agreed that the Waiverable Excess (CDW) will be applied to every single damage found on the vehicle which is clearly identified at check-in and that is not related to any other pre-existing damage. In case of multiple damages related to the same event, customer responsibility will be limited to the amount quoted in the Rental Agreement.
If you can show the damage was less than we said, we will refund you the difference.
The coverage of the windscreen and the windows, as well as the tyres, is excluded.
Any limitation or exclusion of liability (CDW) is not effective and in any case expires for damage caused voluntarily or due to negligence, as well as for damage to the interior of the vehicle, for damage caused to the roof (caused by lack of assessment of the height of the vehicle and of the objects protruding or overhanging the roof), for damage caused to the clutch kit, for damage caused by engine over-revving, for damage or theft of tyres and/or rims, for damage caused to the underbody.
How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email plus tax and surcharge. You can reduce the excess even further by buying an excess reduction product. This also reduces the administration fee.
How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle as standard. If its included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between Euro 17.64 (VAT included) and Euro 26.07 (VAT and airport surcharges included) a day. If you rent the vehicle for more than 15 days, you will only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between Euro 23.01 (VAT included) and Euro 30.19 (VAT and airport/city surcharges included) a day. If you rent the vehicle for more than 15 days, you will only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
Will I need to pay if the windscreen or any other window is damaged?
Yes. However, Windscreen Protection reduces the amount you have to pay if the windscreen or any other window is damaged to zero. Having windscreen protection also means you wont pay an admin fee.
How do I get Windscreen Protection?
If you have bought Windscreen Protection, it will be stated on your rental agreement. The price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between Euro 5.16 (VAT included) and Euro 8.13 (VAT and airport/city surcharges included) a day. If you rent the vehicle for more than 15 days, you will only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:
- Water or fire damage, that was not your fault.
- Driving the vehicle without due care and attention
- Driving or using the vehicle in breach of your contract
What do I have to pay if I do not have Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, youll have to pay:
- Either the cost of replacement, or the estimated repair costs, whichever is cheaper
- Plus On the ground Vehicle Idle Time EUR 121.07 (VAT and airport/city surcharges included). This is a fix amount per rental, regardless the idle time of the car group rented.
- Plus the processing fee for damage EUR 54.70 (VAT and airport/city surcharges included).
Where can I find information of damage charges I have paid?
If we find damage, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here http://www.avisautonoleggio.it/fattura-online.
Theft
What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you.
How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email plus tax and surcharge. You can reduce the excess even further by buying an excess reduction product.
How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you are renting and the place youre renting it from. Theft Protection is mandatory in Italy and already included in the rate.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between Euro 19.98 (VAT included) and Euro 27.15 (VAT and airport/city surchages included) a day. If you rent the vehicle for more than 15 days, you will only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by or as a result of:
- Keys being left in the vehicle
- Keys being lost or stolen
- Using the vehicle in breach of the contract
- If the theft of the vehicle, the options or the loss of the extra options was caused by customers negligence or serious misconduct.
Where can I find information of theft charges I have paid?
If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by email, you will be able to find details of this payment here http://www.avisautonoleggio.it/fattura-online
Damage to people and their property
What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.
Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:
- By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
- By you breaking the law
- As a result of your negligence or recklessness.
What products cover the driver of the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident. Personal Accident Insurance provides the following benefits:
- A maximum of Euro 100,000 in the event of death, loss of limbs or eyes or permanent total disability
- A maximum of Euro 25,000 towards emergency medical expenses related directly to the accident
- Medical assistance and rescue costs (conditions apply)
- Luggage up to Euro 2,000 per vehicle excluding rented products (if applicable and with a limit of Euro 250 per item)
- Expenses for replacing main house keys and locks up to Euro 250
- Emergency travel expenses up to Euro 250
Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by AIG S.p.A. (2 Della Chiusa Street - 20123 Milan). You will need to agree to their terms and conditions.
How do I get Personal Accident Insurance?
If you have bought Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to costs between Euro 7.23 (VAT included) and Euro 8.64 (VAT and airport/city surcharges included) a day.
Can I increase my cover and reduce my excess?
Yes, Super Personal Accident Insurance (SPAI) provides the following enhanced benefits:
- A maximum of Euro 200,000 in the event of death, loss of limbs or eyes or permanent total disability
- A maximum of Euro 50,000 towards emergency medical expenses related directly to the accident
- Medical assistance and rescue costs (conditions apply)
- Baggage up to Euro 6,000 per vehicle excluding any items you rented through us (again, there are conditions, and a limit of Euro 350 per item)
- Expenses for replacing main house keys and locks up to Euro 750
- Emergency travel expenses up to Euro 750
Is Super Personal Accident Insurance available when renting any vehicles?
Yes, you can buy Super Personal Accident Insurance no matter what vehicle you rent.
How do I get Super Personal Accident Insurance?
If you have bought Super Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to costs between Euro 10.98 (VAT included) and Euro 12.96 (VAT and airport/city surcharges included) a day.
What will you pay if I dont have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, we will not pay their costs.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.
Protection packages
I want to buy more than one protection product, can I get a protection package?
Yes, we offer a variety of protection packages:
- Super Cover includes Super Damage Waiver, Super Theft Protection.
- The price depends on the vehicle and location but you can expect it to costs between Euro 32.05 (VAT included) and Euro 46.43 (VAT and airport/city surchages included) a day. If you rent the vehicle for more than 15 days, you will only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
- Semi Complete Avis Protection includes Super Damage Waiver, Super Theft Protection, Windscreen Protection, Super Personal Accident Insurance and Roadside Assistance Plus.
- The price depends on the vehicle and location but you can expect it to costs between Euro 39.95 (VAT included) and Euro 56.86 (VAT and airport/city surchages included) a day. If you rent the vehicle for more than 15 days, you will only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
- Complete Protection includes Super Damage Waiver, Super Theft Protection, Windscreen Protection, Super Personal Accident Insurance and Roadside Assistance Plus.
Credit Card Policies
What payment cards do you accept?
We accept:
- American Express (excluding American Express Traveller’s Cheque cards)
- Diners cards
- Discover cards
- Visa credit cards
- Visa debit cards
- MasterCard credit cards
- MasterCard debit cards
- Avis-issued charge cards
We don't accept Visa Electron cards, Maestro cards, Cirrus cards, JCB cards, any pre-paid cards - even if they carry the Visa or MasterCard logo - or any other cards not listed above.
We do not accept Digital Payment Cards.
For some vehicles two valid traditional credit cards are requested. This should have been issue from two different circuits. The cards must be both in the name of the customer and, one of the two, must be the card with which the reservation has been made.
Can I pay by cash?
We only accept cash payments for some car groups (A, B, C). We will need to carry out additional identity, security, driving licence and credit checks and will need to see proof of address.
The customer will always be required to submit one of the following documents:
• copy of the last households (Light, Gas, Telephone) registered in the name of the customer;
• last customer payslip;
• certificate of registration with the Chamber of Commerce or copy of the License in the case of small businesses
To pay cash, besides the cost of the rental (including the purchase of accessories/ extra services), is required the payment of a security deposit that will be quantified as follows:
- + 300 EUR guarantee for:
- vehicle refueling costs (if applicable);
- additional charges (example: exceeding the rental period, return to another rental office, extraordinary cleaning of the interior) or any extras;
- any additional costs related to damages (where applicable)
- any additional costs for not returning ancillary services
The security deposit will be refunded at the end of the rental, subject to compensation of any additional costs mentioned above.
What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at the official discount rate in force increased by 5 percentage points, but always respecting the legal limits.
Debit Card Policies
Debit cards are only accepted, as a form of payment, at the end of the rental in substituion of the credit card presented at the beginning of the rental.
Drivers License
At the time of rental, the driver must present a valid drivers license in the drivers name from their country of residence. Customers presenting a drivers license in a non-Roman alphabet must also present an International Driving Permit (IDP) to serve as a translation in addition to their valid drivers license. We reserve the right to check the drivers license against Avis standards and refuse to rent if those standards are not met.
Public Liability and Property Damage
Information not available at this time, please check at time of rental.
Information not available at this time, please check at time of rental.
Public liability insurance is in accordance with the insurance laws of the country. Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.
Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the card issuer before the rental. Any waiver must be discussed directly with the location upon arrival.
Additional Information
Mexico City Driving Restrictions: Driving cars in Mexico City is limited based on license plate and days of the week. Check with reservations or the counter for additional details.
Age Requirements
Minimum age to rent is 25 years old for all car groups. Renters between 21- 24 years old are subject to a young driver fee. Young Driver (Underage) Fee is 130.00 MEP per day for all car groups, subject to tax and surcharges. No maximum charge. This policy is applicable to corporate rentals with a corporate rate.
Fuel Policy
Specific information for this location is not available at this time.
Travel Into Other Countries
Cars can be returned to other Avis locations within this country based on car availability. Vehicles may be rented in Ciudad Juarez, Chihuahua, Hermosillo, Mexicali, Monterrey, Saltillo and Tijuana are allowed into the U.S., but must be returned to Mexico. One-way rentals outside this country are not permitted. Cars rented in Mexico cannot be terminated in the U.S.