Collision Damage Waiver (CDW) is optional
Depending on car group rented, customer is liable for an amount ranging between EUR 13,000.00 and EUR 25,000.00 if Collision Damage Waiver (CDW) is not taken.  Purchase of CDW reduces liability amount ranging between EUR 720.00 to EUR 1,200.00.

Theft Protection (TP) is optional
Depending on car group rented, customer is liable for an amount ranging between EUR 13,000.00 and EUR 25,000.00 if Theft Protection (TP) is not taken.  Purchase of TP reduces liability to an amount ranging between EUR 720.00 to EUR 1,200.00.

Note: If you require additional insurance coverage you may purchase locally to reduce/remove the insurance excess.  Just ask at the Avis rental desk when you collect your car.

Global insurance coverages are always subject to change. Please verify at time of rental.

At the time of the rental, for all groups except group O, the Renter must provide a valid credit or debit card only from the following card issuers: Visa, MasterCard and American Express. We do not accept Maestro Cards or any kind of prepaid cards. The card holder details must be the same as the Renter's details stated in the passport. For group O 2 credit cards are required provided by 2 different issuers.
An amount to cover the estimated price for the rental (including any optional services), the amount of excess in case of accident or theft and the equivalent of a tank of fuel must be available in the card account. At the time of pick up the vehicle we will block an amount on your card account, covering the above. The transaction will be concluded at the time of drop off, based on the authorisation code obtained at the time of pick up.
Cash Payments:
Cash payments are allowed at the end of the rental, only in MDL
A credit / debit card - Visa, MasterCard, American Express must be presented at the time of pick up in order to rent the vehicle. For group O 2 credit cards are required. Please see the card payment above.
Voucher payments:
Valid full / limited value and charge cards issued by Avis are accepted if stated at the time of reservation - verification is required prior to the rental.
In case of a limited value (prepaid) voucher a credit or debit card is required at the time of the rental. For group O 2 credit cards are required. Please see the card payment above.

Debit cards are not accepted.

Driving licence: The Renter and the additional driver must hold a valid national driving license with minimum driving experience of 1 year for groups B and C, 3 years of experience for groups D,E,F,G,H,I,J,K,L and 6 years of experience for groups M,N,O,P, with an expiry date greater than the estimate date of the rental end. Driving license must be in Roman alphabet, otherwise an International driving license (IDP) is required.
The details in the driving licence must be the same as the ones in the passport.
ID requirements: Passport is required for Renter and additional driver

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

The Renter and any additional driver must comply with age requirements. Minimum age is 21 years for groups B,C, 23 years for groups D,E,F,G,H,I,J,K,L and 30 years for groups M,N,O,P.
Drivers with age in between 21 and 23 years may be accepted - subject of approval at the rental desk for D, E, F, G, H, I, J, K, L.
A Young Driver Fee will apply in this case - EUR 6.00 per day
In case of groups M, N, O, P minimum age required is 30 for Renter and additional drivers.

How old do I need to be to drive a rental vehicle?

To drive our vehicles, you and all of your drivers need to be at least 19 years old and have held a full, valid driving licence for at least 1/2 year at the start of your rental. Renters under 21 can only rent car group A. Renters 21 and up can rent all car groups except for car groups F, J and all Porsche vehicles, the renter must be 25. .

I'm under 25; do I need to pay a young driver surcharge?

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you are picking the vehicle up from but you can expect it to be between 11,90 EUR and 14,64 EUR per day, for each driver.
If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 31 days.

Are there any maximum age restrictions?

No, so long as you hold a full, valid driving licence for at least 1/2 year.

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Depending on where you’re renting, we charge the average fuel price at the start of your rental period as stated on this EU fuel index: However, you don't get a refund for any fuel you don't use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt. If you don’t have time to fill up the tank, or can’t show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.
How much is EZ Fuel?
Depending on where you’re renting, you pay of fixed fee of between 26.00 EUR and 32.90 EUR. You retain the right to prove, that no loss or damage has occurred or that the loss or damage occurred is considerably lower than the EZ Fuel Fee.
What are my options if I don’t return the vehicle full and haven’t bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

• Don't buy Fuel Up Front
• Don't return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer's stated fuel tank capacity.
We charge between 1.5 and three times the average fuel price at the end of the rental period for the Germany as stated on this EU fuel index.. The price per litre will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer's rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below: