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Terms & Conditions

Cash

As long as it is in local currency- yes. However we will still need a credit card on file.

Cash is NOT accepted.

Optional Coverages

The Car and Driver carry the insurances. The Customer is not liable for insurance. Please note that PAI is not included at this time.

Credit Card Policies

Payment Terms:
Total booking amount (together with extra equipment/service charge booked at counter) should be collected and paid at the counter when meeting your driver.
We accept:

  •  American Express (excluding American Express Traveller's Cheque cards)
  •  Diners cards
  •  Discover cards
  •  Visa credit cards including Visa Electron cards
  •  Visa debit cards including Visa Electron cards
  •  Mastercard credit cards
  •  Mastercard debit cards

We don't accept Maestro cards, Cirrus cards, JCB cards, any pre-paid cards - even if they carry the Visa or MasterCard logo - or any other cards not listed above.

Can I pay by cash?
As long as it is in local currency- yes. However we will still need a credit card on file.

Debit Card

Debit cards are only accepted: Mastercard debit cards, Visa debit cards including Visa Electron cards.


Debit Card Policies

Debit cards are not accepted.

Drivers License

As this is a driven service the only ID requirement is your passport.


Personal Accident Insurance

Please note that PAI is not included at this time.

Not Applicable.

Super PAI - Counter Sale Only.

Customer may inquire for additional information of the benefits, conditions and acceptance at the time of rental.

Public Liability and Property Damage

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Added Important Information

This document contains information you need to know about the driven service provided by Avis China.

Important to know:
Driver's normal working hours are 9:00AM-6:00PM.
The driver works 8 hours day. Any additional hours are chargeable at CNY 65/hour.
Please note: That extra working hours are not mandatory, if additional hours are required please confirm with our customer service team at support@avis.cn

The prices in this document are subject to change - but they'll give you a good idea of what to expect.

To make a booking please contact: order@avis.cn
To change a booking or tell us about an issue while you're renting, contact our customer service team at: support@avis.cn

Age Requirements

All International customers must take Chauffeur Drive.
Therefore there is no age requirement. However bookings that involve children (under the age of 18) a parent or guardian must be present.

 

Age Requirements

 How old do I need to be to rent a vehicle?
To drive our vehicles, you - and all of your drivers - need to be at least 23 years old and have held a full, valid driving licence for at least 1 year at the start of your rental for cars and 2 years for vans. In Northern Ireland, you must hold a full, valid licence for at least 3 years. A higher minimum age limit may apply to certain vehicles. In Northern Ireland, the people carrier and premium / executive cars have a minimum age of 30.
How do I know if there are minimum age restrictions on my rental?
When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email - or call the reservations team.

 I'm under 25, do I need to pay a young driver surcharge?

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will be £40.00 per day.

If you rent the vehicle for more than 10 days, you will be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.

Are there any maximum age restrictions?

Some of our locations have a maximum age restriction on their insurance policy. Anyone over the age of 75 you will need to contact us to make your booking. The maximum age limit in Jersey is 80 years old. In the Shetlands and Isle of Man the maximum age is 78.

I'm over 75, do I need to provide extra information or pay a senior driver surcharge?

If you or any of your drivers are over 75 on the day you return the vehicle, you will need to advise us prior to pickup up your vehicle. At some locations, we will seek approval to rent from our insurer.

In Northern Ireland, for any customers that are aged 75 years and over, we would require the following:

  • Confirmation that you drive on a regular basis;
  • Provision of a letter from your insurance company to confirm that you have an up-to-date insurance policy, and have not had any accidents in the past 5 years;
  • Provision of a letter from your doctor confirming that you are in good health and fit to drive; and
  • A driving assessment carried out in terms of your Avis rental agreement by a member of our staff sitting with you in the vehicle.

Fuel Policy

Fuel and hybrid vehicles

Should I bring the vehicle back with a full tank of fuel?
Yes if you are renting within the UK Mainland. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up - usually a full tank - as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don't return the vehicle with a full tank - and you can't show us a receipt for fuel - we will charge you.

In Jersey, Guernsey and the Isle of Man we have different requirements regarding fuel. In Jersey and Guernsey, you must return the vehicle to us with the same amount of fuel it had in it when you picked it up, which is usually a quarter full tank. In the Isle of Man, the vehicle will usually be provided with sufficient fuel to reach a fuelling station, you should return the vehicle with an similar amount of fuel in the tank. We will charge you where the fuel tank of the vehicle, as shown on the factory-installed fuel gauge, is less than these amounts.

Fuel Options

I plan to travel more than 75 miles and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.

How do I calculate the cost of Fuel Up Front?
Fuel Up Front is charged at the average fuel price for the UK at the start of your rental period as stated on this EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm. However, you don't get a refund for any fuel you don't use.

Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

I plan to travel less than 76 miles, do I still need to fill up?
Yes, often the fuel gauges still looks "full", so we ask you to fill up the tank near the return location and show us a copy of the receipt.  If you don't have time to fill up the tank, or can't show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you. 

How much is EZ Fuel?
Depending on where you're renting, you pay a fixed fee of between £14.40 and £16.70 

What are my options if I don't return the vehicle full and haven't bought Fuel up Front?
Pay on Return will apply if you have driven more than 75 miles and:

  • Don't buy fuel up front
  • Don't return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer¿s stated fuel tank capacity.

We charge between 1.5 and three times the average fuel price at the end of the rental period for the United Kingdom as stated on this EU fuel index. The price per litre will be stated on your rental agreement. .This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer's rental.

The price per litre will be stated on your rental agreement plus a processing fee of 27.59 Euro.This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.

Electric Vehicles


How much battery charge should I return an electric vehicle with?
You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at time of pick up.

What am I charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at time of pick up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. The amounts charged are set below:

Battery Charge Fixed cost (inclusive of VAT)
If you return the electric vehicle with 70% or more battery charge. No Cost
If you return the electric vehicle with between 11%-69% battery charge. UKL 21.73
If you return the electric vehicle with 10% or less battery charge. UKL 38.36


Fuel Policy

Specific information for this location is not available at this time.

General Information

Note: CHAUFFEUR DRIVE is required for all international visitors renting in China. Rates displayed here are for CHAUFFEUR DRIVE rentals only. SELF DRIVE RENTALS: Renters who wish to SELF DRIVE in China must hold the appropriate Chinese Drivers License and relevant documents. An International Driving Permit is not accepted at the rental counter. For SELF DRIVE rates and reservations: Please advise the customer to send an email to order@avis.cn.

Mainland China does not recognize International driving licence. Only Chinese driver's license is accepted. If you do not have Chinese driver's license, you can only book chauffeur service. Payment in CNY only.

Miscellaneous Information

Please note all bookings must be made at least 24 hours in advance. Please note that the VAT in China on a driven service is 6%. For unscheduled early or late pick ups, an additional CNY 50 per trip will apply.

Can I smoke in the vehicle?
No, Avis China does not allow for smoking in their vehicles.

I've left the interior of the vehicle very dirty, will I be charged to clean it?
Yes, if the interior of the vehicle has been left in an unclean state and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge.

Roadside Assistance

What happens if the car I am in has a break down because of a mechanical failure?
Our drivers are trained to manage the breakdown and will call for another car and possibly driver to come and collect you to complete your journey. Time scales are dependant on your location but we will endeavour to get to you as quickly as we can.


Special Equipment

Baby seats are available on request 48 hours in advance.
Baby seats is CNY100/day/set.

Travel Into Other Countries

Cross border travel is prohibited.