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Coronavirus: Travelling Safely and FlexiblyCoronavirus: Travelling Safely and Flexibly
At this time when the news is dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety.
We are closely monitoring the guidance of the World Health Organization and the Centers for Disease Control regarding the spread of the virus. Our focus is to ensure we meet customer needs while doing our part to keep you, our employees, and our communities safe.
Here’s what we’re doing
We enhanced the techniques used to clean our vehicles after each rental. In particular, we are paying special attention to interior customer touch points such as seats, steering wheels, door handles and other hard surfaces.
We are also cleaning our facilities frequently with recommended sanitizing products.
In addition, we are taking steps to ensure the welfare of our employees. This includes instructing employees who feel ill to stay home and consult their healthcare providers. We are also urging all employees to be vigilant about frequent hand washing.
Changing or cancelling your reservation
If you have an existing reservation, we look forward to seeing you and want to reassure you that we are doing everything we can to promote a safe and secure rental experience. If you need to change a reservation, you can do so without incurring any change fees.
To travel with complete flexibility, choose “Pay at Counter” when making a reservation on Avis.ca, and you may cancel or modify your reservation any time with no additional fees incurred.
Keeping your loyalty status
We appreciate your loyalty and want to let you know that we are extending your Preferred Plus and above status for another year through January 15, 2022, regardless of your 2020 rental activity.
During this challenging time, many people are choosing alternative transportation solutions. If you need a rental car, we are here for you. For any inquiries, please call us at (800) 706 2847. Your safety is our highest priority and we truly appreciate the trust that you place in our team and our company.